cool signature pieces!!! very nice
bought a suit on Thursday for my dad to attend a funeral. I specifically asked if it did not fit would I be able to exchange it. The customer service representative stated that it would not be a problem I could exchange it if needed but couldn't get a refund. I got a hem and sent the suit to Cleveland. unfortunately the who was too small. I return the sUit and was told because there were alterations I could not exchange the suit. No where was this posted or mentioned to me. The sales rep was extremely rude and didn't offer no type of help. I am out 130 dollars and they had no remorse. What horrible customer service. I have been a customer for twenty years. I will never step a foot back in the store again.
Im always greeted with a friendly smile and all sales reps have been very patient and attentive to mme and my little ones. Taking 3 kids, under 5 into a store can be a tramatic experience, but not here. The sales staff is patient, friendly, and happy to help get you in and out as quickly as possible and the store does not expect little ones to sit perfectly still during their visit, instead they offer a mini play area for the kids. I never dread my visit to Rohderers, but instead get to play up the fun of buying new shoes with my kids.