I have always had a pleasant experience at this location, and this time it was no different. I will continue to rent vehicles from this location.
Ryan one of the agents is very unprofessional. The manager and other agents are who a renter should work with. The rating is based on last experience
I was in the Dayton area on business - travelled from Florida the night before. I had a friend take me to the office at noon on Monday so I could pick up the car. I am an Enterprise business customer and have rented many cars in the past from them with no problems. I was told that 'unfortunately' they couldn't honor my reservation because I didn't have a credit card. I don't use credit cards, only debit cards. This was never a problem in the past. I offered to have them hold a large amount on the debit card, no luck. The rep explained that they have been trying to call people to notify them of this change but didn't call me. (I would've brought my Amex had I known). There was no sorry. no compassion. no suggestions. I was left high and dry. Then they had the audacity to suggest that I should've called in and inquired about any policy changes - it was my fault!!Very bad customer service. I felt unvalued and untrusted.After I left Enterprise, I called Hertz on Loop Rd. They were extremely kind to me and empathized with my situation. I was able to rent a car (for a lower price btw) with a small $200 additional hold on my debit card. No BS about a utility bill either.Overall I've been happy with Enterprise, but their location in Beavercreek is very bad