Had to have carpet reinstalled 3 different times installers could not understand english, seamed carpet in entryway seam came apart in 2 days. Sent mgr from columbus oh to take pics, they sent installers a few days later , this time they didn't have enough carpet.call columbus oh mgr.a week later came installed half way right comming apart again. Sales guy name ventiable very lazy and non responsive never again to wrong rug.
3100 N Hopkins Rd Ste 101Richmond, VA 23224
From Business: In early American times, heart pine was used by colonists for everything from flooring to stair treads, paneling to interior trim. Builders during the Industrial …
Kent Little and his twin brother do great quality work. He made my 50 year hardwood floors look new again. It was hard work pulling out different layers of staples from years of carpet. He always showed up on time and actually finished ahead of schedule. If you need floor finishing, I wouldn't hesitate to hire time. They are very pleasant, and great to work with.... A+
Do not do business with them, they have poor service people, provide poor quality service, and sometimes not providing the correct product. You get no recourse to have the issues fixed. Just a we took your money sucker...
avoid this store completely. Employee ruined the grass, left oil in driveway, failed to install the flooring according to the Manufactures directions. F.I.T.S. Inspection said one of the worst installations ever. Management wouldn't even look at job. Told to file a suit . They don't care . Employee complained all day about lazy Blacks, and illegal Mexicans. Management was told, they thought it was funny. took no action.
I am a reasonable person but the service we received from Dr. Carpet (Owner: Jason Kinn) was ridiculous. He missed two appointments and finally showed up during dinner the second day. He came back the next day to finish. Our carpet was wet for 72 hours and looked worse than before. He said he would come back the following Monday but missed that appointment too. So in the end our house was torn apart for over a week, our carpets looked worse than they did before and he won't answer or return our calls now that we have requested our money back. Dr Carpet is not a company anyone should do business with. We now have to replace our carpet due to the damage caused by Dr. Carpet.
These guys are great!! When I had to have my kitchen gutted after a flooding disaster, they came out the next day and provided an estimate for the insurance company on the spot. Then, they helped me find flooring that would be within my budget (instead of trying to "sell up" like the other place I went to did). They were extremely helpful, honest and friendly. Once I get the kitchen taken care of, I intend to use them to re-carpet the whole house.
stay away from this store, was told floor was in stock, three weeks later floor is just now being installed and not what was told. This Store has ruined my parents Christmas