I originally went to this store last fall and bought shoes for my daughter. I went back a few weeks ago to get some jazz shoes. My daughter also needed tap shoes but I was hesitant since I wasn't sure of the style. I was told i could bring them back. Unfortunately I lost the reciept and now they will not help me. I should have stuck to my instincts and waited. I was not asking for money back, I was looking to exchange for more expensive shoes. I chose them to support small buisiness and was expecting personal service. They lost a repeat customer by being inflexible. I would not recommend.