Mold and fungus in the hot tub, bloody sheets, and dirty/broken pull out sofa. This sums up the cleanliness of Mountaintop Realty. It is clear that they do not properly clean or even check amenities before allowing guests to check in. This is extremely unsanitary and dangerous to health and safety. Further, the property manager is unprofessional. When I informed her of the problems, she gave an insincere "I'm sorry" and then proceeded to blame me for something that was dirty before I even arrived. I will not be staying at any of their other properties. I have read other reviews of the company since my stay that further suggest that the management is unprofessional and conducts poor customer service. Please read my review on Yelp for full descriptions of our issues.
Stay clear away from Canaan Realty Company. They are very deceptive in their business practices. I made reservations on the phone to rent a home in the Northpoint neighborhood. I was never told that this house and neighborhood are positioned on a very steep grade hill. After we checked in and attempted to drive to the rental home, I was unable to reach my place because this steep road was icy. I didn’t have any problems driving the roads in Canaan Valley, but when I approach Northpoint neighborhood, it was impossible to get up to the rental homes without a 4 wheel drive. If Canaan Realty would have told me that when booking this home, I would have not rented this place.I called the receptionist from my cell to tell her that I couldn’t get to the house and asked if there was another house near the base of this hill that we could rent out. Her response was “You will need to park at the bottom of the hill and walk”. After I stated that it was a 2 mile hike up the hill and that wouldn’t be possible with luggage, She responded “That is what another family had to do the previous weekend.” Clearly this told me they routinely don’t tell their customers that you need a 4 wheel drive. When I followed up two days later with Cary Reed, I was encountered with a very rude, arrogant and snapping man. I attempted to explain that I was very disappointed that we were not able to stay in this home, and wished that they would have told us where this house was situated and that a 4 wheel car is needed. He responded “My staff always tells people they need a 4 wheel drive; you just weren’t listening”, and then a statement later “Where do you come from”. He proceeded with a snooty statement, “I would consider giving you $100.00 back….so you can buy chains for your tires. That statement was followed by a click of his phone.