United Health Systems engages in deceptive business practices by substituting products. They refuse to fulfill prescriptions as written by my doctor and as covered by my insurer Coventry. My doctor sent a prescription specifically for a RESmed S9 Autoset APAP. My doctor specifically prescribed this machine because of it's logging capability because I am scheduled to visit his office on a monthly basis so he can analyze the data logged by this machine. United Health Systems pulled a Bait & Switch and tried to have me take a S9 Escape which is not an APAP but a CPAP and does not log the data my doctor needs for my treatment plan. I did not take the machine and informed them it was not the right one.They said they would order the correct machine. I went a second time to pick up my prescription and again they had pulled a Bait & Switch and ordered a S9 Auto Escape which was an APAP but did not log data as required for my treatment. Again I did not take the machine. At this point they told me they would not fill the prescription as written unless I paid an extra $300 dollars as my insurance would not cover it. I called my insurer Coventry and learned that United Health Systems had already put in a claim for my prescription on 6/21/14 and Coventry had approved and paid it in full.Coventry informed me that United Health Systems was required to fill the prescription as written. I called United Health Systems and they still refused to deliver the equipment they had charged for. I spoke to Director Luis who hung on me and would not honor the prescription. He stated he knew more than my doctor and I had to take whatever machine they would give me. I have ask to speak to Mr. Dennis Anglin(Administrator)and Mrs Misty Anglin(President)and have gotten nowhere. I have asked for Director Luis's last name and everybody I speak to refuses to give me his full name. I have now reported United Health Systems claim as fraudulent to Coventry's Fraud Investigative unit.
This company is horrible, customer service is NOT professional, they are rude, they will bill you without your approval or any service render. I will report and file a claim. Horrible experience STAY AWAY FROM THESE PEOPLE!
Highly unprofessional!!The beds and pillows are more uncomfortable than a Motel 6!!GO SOMEWHERE ELSE!!!