They don't even deserve one star but unfortunately it's required to select one. Rude ass people who don't know how to treat costumers. I'm surprised their still in business!! I would take business elsewhere nobody deserves to be treated poorly and ripped off. Luckily they didn't get our money!!!
The lady with the ponytail and mustache that works the counter is on the rag EVERY SINGLE TIME I COME HERE. I only come here when absolutely no one else has what I'm looking for. I'm sorry I need an alternator, you hag. Unfortunately, I'm a tightass and would rather deal with your bitchy ass than spend another hundo to buy a new one. FML
I get that this is a junkyard, but this place is dirty and nasty. Also the worker are total d bags. They are lazy just like everyone else says. You would think they would try a little harder and be nice since they are selling parts! And the selection is horrible. Go elsewhere!
Assured me the parts I bought would fit my vehicle, then wouldn't take them back when they didn't. Found the right parts at a different yard for 60% less.
I used to go there often as the prices were cheap, they have NEVER had good customer service. The guy at the front desk is abrasive on a good day and verbally abusive on a bad. On my last visit got charged $45 for what normally would have been $15. Looks like they lost the only thing they had going for them cheap prices. Give the business to BridgeWay, always happy to see me and reasonable prices
I live close to Hickory Grove Auto, my first time being there was also my last time, I needed two hood struts and a bumper trim piece, the guy at the front desk rips people off big time, their were two customers in front of me that had small parts and their total shouldn't have been more than $10.00 and they got charged the same amount as me $26.75, the parts we all had where completely different, $26.75 for a hand full of bolts? I'll spend more gas going out to u pull a part where I know I won't be taken for a fool!
The guys here are lazy as f***. I went up there are 1030 am to pick up a part, which they said they wouldn't be able to grab it for me until later and made me pay up front. Well I had an appointment to get my car fixed at 3 30 pm and needed the part by then. I thought that would leave them PLENTY of time. I overestimated them. They didn't have it done until 430. Had to reschedule my appointment. They ruinned the whole day I planned that I took off from work just to get my car fixed. Now tell me, does it take 6 hours to take a window out of a car? Exactly. This place is horrible and the dudes who work here are a bunch of lazy losers. Don't even deserve one star. Oh and I love the one good review on here that was clearly written by the owner. What a joke.
i believe this bussiness deserves a 5 star rating because how wel they work with their customers. and if want to act like you can get a discount for being a customer for a long time dont think about it because you wont because they do their best to stay in bussiness. also they keep their yard clean enough for a junk yard and no one drinks on the job there because they want to keep their job this company i would go to than a auto zone or a auto parts store the guy up front pat knows his stuff about vechiles and if you need a tow you can depend on their tow truck driver Dave. and they will do their best to find the part you need for your vechile and if they cant find it they will refer you to B&c Auto or any other part store to help you.
It's a junkyard- save your money and go here! I saved a ton of money over the last couple years by dropping by this place. They have a huge lot, and unless you drive an oddball car, there should be one like yours in the yard. They have the yard organized to make finding your make and model pretty simple. Some of these reviews whine about the owner. I don't see their issue with him- he's been nothing but helpful and fair on every dealing I've had with him. He will usually give you some tips about the car you're working on to avoid trouble in the future. I could see him giving you attitude if you walk in there like you're too good for junkyard parts; but if you wanna do that, go down the street and pay 10-50 times the price for a new part! They have a good return policy, and fair prices. Often, the prices are far less than what you'll find on ebay for the same part in another yard! Definitely a great deal, and good service. I've never had a problem with anything I bought from here.
I wouldn't even give it a one star. I drove almost 3 hours to check out an engine to see how it ran and to pay for it because they wouldn't take the payment over the phone. I still had to drive back down there in 2-3 days to pick it up because I had to pay for it before they would pull it out of the car. They knew I was coming. I get there 10 minutes before 5 pm and they tell me it's too late to listen to it AND that they are closing. They didn't care how far I drove to get there. All the guy said was "I can't help you because I'm closing but you can pay for it" They couldn't even spend 10 minutes before 5 to get $400. I turned around and walked out. Don't go here. VERY VERY VERY BAD customer service. There was 5 people standing there just looking at me like oh great f----- customers. There was an open bottle of liquor on the counter when you first walk in so I guess they thought I was stopping from getting drunk. NEVER AGAIN WILL I WASTE MY TIME AND MONEY ON THESE PEOPLE.