My experiences were APPALLING. First, the receptionist refused to give me and appointment until I had my medial record, then, as soon as they found out I was a single mom, I was treated like crap, when I asked for my medical record, the triage nurse and doctor sat me down, tried talking to me like a child and telling me they weren't allowed to give it to me, (which is a LIE), and at later on, the receptionist tried telling me that although I was covered by Medicaid and they had that information, that I needed to call their billing department because I "OWED" them a large balance from two months ago, (which she did as loudly as possible so the whole waiting room could hear), Medicaid automatically back bills under the "presumption of medical eligibility under IA state law, so was this intentional bullying? I specifically pointed this out and she snapped harshly, back that it was MY responsibility to call their number. They also claimed to have lost my current billing address, although I had given it to them a month ago. When I turned my back on her, I heard her say under her breath, "it's just some junkie." Most junkies don't ask about their medical records. Women who don't want to have their babies snatched at birth because of false allegations of drug abuse do. I also asked for a different doctor and the receptionist REFUSED to let me choose MY OWN doctor. Later that day, the triage nurse called me on the phone and tells me the "doctor," who was not the doctor I was seeing, had ordered extensive blood work and an ultra sound, (too many ultra sounds have been clearly scientifically proven to be harmful to your baby). This was incredibly disappointing because I had heard so many nice things about this clinic and the doctor did suggest she was amenable to natural birth methods, rather than caesarians, however, the treat meant by the staff was appalling and I had to change my care. I did eventually get my medical record after numerous attempts and pointing out the Federal Statute to the records clerk, however, the record appears largely incomplete.
2751 Tech DrBettendorf, IA 52722
From Business: Visit the Planned Parenthood health clinic for men and women in Bettendorf, IA for abortion procedures, and family planning.
DO NOT GO THERE... I'm currently 37 weeks pregnant and don't know anything going on with my baby. All I know is that he's health due to a trip to the ER. They treat you like you are dumb and as if they don't believe anything you say. My last appointment I was forgotten about in the room. I could hear the lady asking if there was anyone in room 6! Which I was in there. I skipped my last appointment cause I'm fed up with being treated like crap and they clearly don't care about their patients and their children. I know a few people that have gotten pregnant and lost their kid because the doctors day the baby is okay and its really not. They do nothing besides check vitals and send you home after waiting 2 hours all together to just be told "see you in two weeks". Also the front desk ladies are bitches. They've got an attitude when you check in and out. If you hate your job that much then quit! DO NOT GO TO EDGERTONS HEALTH CENTER.
My wife there while I was pregnant with my son. They were very professional, helpful, and put up with my wife even when she was mean to them.
Seriously, the worst care I have ever had! They treat you as if you know nothing and as if they honestly do not care about you or your well being. Stay as far from this place as you can, I had a horrible experience and even talked to the executive president about the situation and he claimed he was going to have a talk with the staff and return my phone call..... Still waiting.... and needless to say taking my care ELSEWHERE!!!