Just picked up my 2012 GMC crew cab. Had 4% put on all the windows, and a visor on the windshield. Picked it up and there was a 4 inch strip where they cut the visor to small and the sun was shining through. Every window had a enormous amount of dirt behind the tint. The rear window was the same story as the front with cutting it to small. But this time the SHARPIED it over to try and hide it. And lastly they scratched the crap out of the plastic A piller cover. Went to talk to them about it. Got the owner out there and he was very very rude. Said he will strip it and refund me but not fix anything. Terrible business with no appreciation for their customers. stay away
1503 Park AveMuscatine, IA 52761
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I had Solar Vision install my viper remote starter a couple days ago and I've had nothing but problems since. I paid to have them put it on because I wanted it done right the first time. To start with my remote would not lock or unlock my doors. If I were to manually lock my doors and then try to remote start my vehicle it would trigger my anti-theft alarm to go off. Not okay at 6am while trying to get ready for work. If that wasn't enough my engine light came on the day after the installed the remote starter. I do not know for sure if that is the vipers fault but that light has never come on before in the years I've owned this vehicle. The range was supposed to be up to 2 miles which is why I upgraded to the nicest model they carried (4706V) and I barely get a half mile range in the middle of a corn field. And last but not least thier customer service is very poor. When I told them about my issues they were not very helpful. They did fix the main issues, however my engine light is still on. I guess that is my problem, not theirs. I expected more from them. Needless to say I will not be giving them any more of my business and I would advise you to do the same.
Whatever you do, avoid this company for anything WINDOW TINT related. I cannot judge them on the other work they do as I only had them tint the windows on my 2012 FORD Fusion in May of 2013. This was not the first time I had window tint done on one of my vehicles. When I took back possession of my car, I noticed there were TONS of air bubbles in the window tint, more than I have ever seen. I went back into the shop and was like "hey, what is up with all the air bubbles?" The lady at the front counter said to give it a few weeks of sitting out in the sun and the air bubbles would dry up. Duh. So I waited a few weeks which then extended to a month and the air bubbles were not gone. I called in and spoke with the same lady and she said, "well we haven't had much sun so I would give it some more time". So I followed her instructions. It is now the end of October and the air bubbles are still in the window tint. Today, I had my father take the car down to Solar Vision with a letter I wrote explaining how disappointed I was in the their tint job. I asked them in that letter to either fix the current window tint, replace the window tint OR refund the credit card used to purchase the tint. My father called me (since Solar Visions hours are the exact same hours I work) and I spoke with some guy, who was extremely rude. He stated he will remove the window tint WITHOUT replacing it and give a full refund. I told him that was not one of my acceptable options to fix the issue. He said that my expectations were too high and that Solar Vision could not meet those expectations. Apparently, Solar Vision believes that air bubbles in window tint are acceptable and anyone who feels that their window tint should be air bubble free have HIGH EXPECTATIONS. Please to anyone who is thinking of doing business with this company, rethink it. You will waste an entire day with them and then some only to get sub-par product performance. Do more research as there ARE places in the Quad Cities that offer window tinting service in East Moline who would be better suited for this type of job.
I took a perfectly good working Pioneer head unit to Solar Vision to get the backup camera working and the steering wheel controls programmed with the head unit. First off, they told me they had to re-wire the whole thing. I agreed to that and called them 4 hours later and they told me the head unit froze (basically they broke it). They further advised that they had called Pioneer support about it and that Pioneer told them it was a known issue with those units. Turns out that was a lie, I spoke to Pioneer , there are no known issues with that model. I called Pioneer myself described the issue to them and they told they had never heard of a unit doing this before., that the tech must have done something wrong .When I approached SV on the issue they basically blamed it on the unit, would not try to fix it and charged me almost $200. Not once did they attempt to work with me to replace my unit, they did not offer to refund my money, NOTHING. They treated me in the most unprofessional way imaginable. DO NOT TAKE ANY CAR AUDIO TO THEM FOR REPAIR OR OTHERWISE, there techs are completely incompetent..