A most disappointing experience, the company came and took parcels addressed to me from the property then when I called to ask them they denied having them. The owner had to fly out to sort this out for me. Out of hours is simply a member of staff answering a phone saying you will have to wait until the office opens, basically no out of hours service at all. No matter what needs doing they seem to 'not have anyone with that area of expertise' on their books so you wait around a day for them to find someone and come out then wait again for it to be fixed. My advice would be to use another agent and simply don't book anything managed by Easy Choice as it is anything but easy!
We had nothing but problems with Easy Choice. We moved to them as we were being ripped off by a previous manager, these were much, much worse. The old manager charged high prices for things he did, these charge high prices and haven't done things. We arrived at our villa to find stains on carpets covered with rugs, beds with urine stains, mould in the shower, the games room items completely trashed and items we threw out last year had been taken out the trash and re-used. Like previous review for Easy Choice for long or short term rental we found the management evasive and unhelpful and Robert Topping useless when you escalate issues as he just fobs you off, lies to you then blocks your emails. What a disgraceful excuse for property management company. Just go elsewhere, dont even think of using these idiots who are out to make money and trample on anyone who they can to pursue their money making. ROBERT TOPPING CEO IS A LIAR AND A CHEAT. If anyone wants proof or to hear about our experiences in detail please get in touch as we are happy to share our experiences to save anyone else getting taken for a ride.
We used these rip off merchants over a year ago. As soon as there is a way for them to rip you off and charge you for anything and everything (including rip off prices like buying a kettle for $15 then charging $50 etc). The CEO (Robert Topping) emails regularly asking how they are doing, as soon as you respond with issues he replies telling you its all your own fault and blocks your email. Please, please, please find another management company and avoid these at all costs, its taken us a year to get the reputation of our villa back after the bad reviews we got from guests when Easy Choice staff were offensive and did nothing to assist them. Guests told us the villa was dirty when they arrived as the cleaning is contracted out and we had some items stolen that we think was due to contracted cleaning staff. Maintenance was poor quality yet we were charged top dollar. No guarantees were given on anything so a couple of months after you spent a fortune on a repair or new part you would find it failed again and they charged again. They promise credits on the account for missing items or problems yet never deliver on it then refuse to meet you and just keep taking money out of your account. DO NOT USE, DO NOT GIVE YOUR BANK DETAILS, JUST AVOID AT ALL COSTS!!
My family had a wonderful experience through Magical Vacation Homes. Upon arrival, our accommodations were spotless. The amenities were wonderful. Excellent pool and game room areas.Amber was very helpful with our reservations and answered all questions we had.I look forward to our next visit to Orlando and would recommend Magical Vacation Homes to anyone looking for a rental property.Great place, great service, great time.
Well we had a few problems during our stay in terrace ridge, the condo was run down not their fault, a lot of the owners just don't seem to care, however easychoice was right on top of things when we needed their help.