Although they are located about two hours from us, we were able to make all arrangements by phone and fax. They were very caring and efficient making the experience as painless as possible. They didn't attempt ever to sell us services we felt were not needed. Highly recommended.
We used them for both of my in-laws. They are the nicest people you will ever meet! Very compassionate and understanding, and willing to work with you on insurance, payments, etc. I recommend them to everyone that is looking for a crematorium.