Bought two batteries right before Thanksgiving and left town. Neither worked. I went to the store to take them back and get replacements after returning later and they would not accept the return. They said it was more than 10 days and the manufacturer will not accept the return. I explained I have been shopping there since the store opened. The clerk even called the regional manager, after I insisted, and she said the same. I told her I would tell everyone about this treatment and they have records of my patronage and purchases- probably amounting to thousands of dollars since they have opened. Plenty of purchases for myself and others over the years as well as referrals. No more, I will let everyone I know to tell everyone they know to ban this store. The store lost thousands of dollars of income for about 40 bucks or less. Ignorant people.In addition, when I told the clerk one of the batteries came apart she asked if I had pulled it apart. She was implying I had caused the damage. Really!!!!!! The other battery simply never worked at all.
Could they have picked a guy with any less of a personality!?! I felt like I wasn't wanted there from the second I walked in, I'm not gonna go into detail but I was literally about to just walk out and tell the guy I'm going somewhere else that's just pathetic to act like that! I can definitely tell why I never see anybody in there sitting down like all other vapor shops. I'm never going back and I'm telling everyone I know, what I just said here!
Only been a couple times SO FAR, but I have nothing but great experiences every time. Great atmosphere, awesome employees , nice selection, they're very helpful and just as friendly. I will recommend aging and again and never go anywhere else lol! Great job guys! Keep it up. Tyler aka "Chops" thanks again for all the help getting me set up. Be back soooon!!!
The service is outstanding very knowledgeable people very clean place..they mixed up a custom blend for me that was superbly delicious. .
About a week or so ago was my first visit to the shop.I bought a battery that wasn't charging correctly and Zack graciously replaced it for me. He also changed a filter for me. He was so professional !! The shop is clean and everyone there is courteous and helpful! Thank you !!!
Very nice and clean shop. Some of the best flavors in the business, well balanced and even custom flavors mixed by professionals hats off to The Vapor Hut crews!