I bought a Lexus from Colony Motor Cars, Daphne, AL a week ago. Firstl, it was advertised as a "luxury" instead of "premium". Premium is stated on their car fax but a Luxury increases the value by about $6,000. That was my 1st red flagged. Prior to purchase, I ask Butch, (owner) what had done to the vehicle. Butch replied "nothing. I was not given the honest answer. The driver seat, the seat is peeling/cracking and color is fading. I called Butch & ask if he had spray repaired the seat. He said "I don't know, why"? I explained what happened & even getting on my clothes. He said, "oh well we might have". I said "did you repair my seat" & he said "just fixed it which is normal" & said I had 2 options which is to bring it back to him on a warm day & he would spray it again or I could pay to have the leather replaced". I reminded him that he told me he had done "nothing" to the car & never told me about the seat repair. He denied telling me & told me again that I had 2 options, which he can repair again or I can replace the leather at my expense, thank you & hung up. He lied to me before I bought the car & lied again when I ask about the repair & suddenly remembered the repair. I would NEVER pay what I did for a vehicle that needed the spray mix leather repair because it never lasts & eventually looks horrible. After knowing he lied to me, he didn't offer to have the leather replaced but to spray it again. The seat looks bad & continue to worsen. We will never buy another vehicle from Colony will tell EVERYBODY of this experience. They spray repair the seats to hide all the imperfections which wears off & cracks/peels after use. I have now spoken w/somebody who bought aTahoe from Colony 2 yrs ago & same problem but worse. What else was I not told about my vehicle? passenger seat too? So upset & disappointed. I ask "what has been done to the vehicle"? Wanted honesty. Buyer Beware!! Thanks for the lesson Colony! Hope you smiled to the bank & sleep @ night.
BEWARE!!! Mislead on purchase of a vehicle, had to pay out monies to have vehicle safe road ready. Purchased vehicle from Off Lease Auto Outlet in Daphne, Al. on 12/1/2016. During the smooth and friendly transaction Salesman had mentioned that they normally fill the vehicles with fuel upon purchase, but felt that it was unnecessary because the vehicle had 3/4 of a tank of gasoline. The check engine light was on when we test drove the vehicle. General Manager had the vehicle taken to the garage area to resolve the check engine light issue. He had come back a few moments later to say that it was resolved and that the gas cap was loose. Cap was tightened and check engine light was no longer illuminated. We were also told that the vehicles go through a series of checks and certified. Later that day the check engine light came back on. I checked to see if possibly the gas cap was loose again and to my surprise this particular vehicle was design and built with "no cap". Also, to have retrieved and cleared the DTCS P0420 and P0460 codes, Service Technician had to know of what the codes were. These were the check engine light codes I retrieved later in the day from an AutoZone. We had taken the vehicle into a Ford Service Department and found that the vehicle was: 1) In need of a clutch assembly. 2) Evap purge valve to be faulty, found fuel in canister, fuel tank collapsed/deformed from faulty purge valve (check engine code DTCS P0420), replaced fuel tank, fuel pump, evap purge valve and evap canister at a cost of $2266.85. Purchased the Extended Warranty. Extended Warranty Company would not cover any cost due to they felt it was a "pre-existing condition" and that there was a TSB (Technical Service Bulletin) 16-0062 on vehicle. 3) The Catalytic Converter had to be replaced, (check engine code DTCS P0460). We had tried to resolve this issue by telephone, e-mail and BBB – Better Business Bureau, Complaint ID#: 85071409 with Off Lease Auto Outlet in Daphne, Al. to only not answer the phone, return e-mails and no response to BBB.
I looked at 6 mustangs before I bought one at this place. I was told the truth about its condition and man was the car in pristine condition. All the other dealerships I visited weren't very honest. I bought my car at a very good deal too; lower than other dealerships whose mustangs were not as nice with many more miles. I would definitely recommend
Shawn Patrick was awesome That's just what he was and is. He's to the point no fluff tells you what you need to know and also shows you
Can I just tell you how good our God is??? An accident on the 17th left my lovely xB totaled. :( Referred to COAL Wholesale by good people, they were so right! Integrity is not just a word here!!! Loved learning more about these folks and hearing their testimonies of how good God has been to them!!! Then... not only did they replace my xB with a newer Rogue, we were able to purchase another car for the hubs to drive, AND money left over from the settlement!!! Ray & Tammy are real, true to life and godly beyond reproach! We are more than happy with our new to us vehicles!! You've found lifelong clients and some new friends!! Thank you again!!
I don't see how this company is stillIn business. Sold me a "rigged" up car that has had its problems covered up and they don't claim knowing anything. Of course not they have their money I'm out. They should be ashamed!
I wish I could rated this company lower but your not able to. So I purchased a car about two months ago. I have drove its 4 days out of 69 days it's been in the shop 4 times getting fixed. I did purchase a extended warrant but they will only replace what you can proof is broke and why it broke which is horrible. So they have replaced 2 fuel injectors and the shop says 4 more needed to get replaced. Unfortunately they will not replace them until they completely go out and when my family is in the car sound ms nice right? Off lease is a horrible company it also took them a month to pay off my trade in. In which they charred me late charges and thank god it didn't hit my credit. Off lease isn't a credible company with the BBB
Absolutely the best car purchase ever!! Who knew that you could buy a car and not have to haggle and negotiate for half a day to get a good deal. Not with these guys. They truly treated me like part of their family and were very honest and polite, not rude and manipulating like most dealers. I also get a year of free maintenance that covers most all of my normal maintenance items. AWESOME!! Love my Lexus by the way!! Thank you and I will be back for my sons car.
We were on vacation from Oklahoma when our Nissan Murano began having car trouble. We took it to Chris Myers. They were very professional and courteous. They gave a wonderful loaner vehicle and kept us posted on the progress of our car. It was clear to us how much they wanted us to have an uninterrupted wonderful vacation. They did a great job repairing our vehicle--and even washed and vacuumed it out for us. Chris Myers Nissan will always have a special place in our hearts.
I did not have a good experience. I spoke with internet sales about prices of Jeep Wranglers. I was told that they could negotiate prices. I was told to go to Autotrader Marketplace and get the value of my vehicle. I answered those questions honestly. I say that because 1) They would not give me the price that Autotrader Marketplace stated I would get if I took in their certificate 2) They most certainly will not negotiate of the MSRP. They add on thousands of dollars to the MSRP and then take a few dollars off that. So, I drove an hour to the dealership...sat there 5...and drove back an hour with no deal. Moral of the story...if you are going to be lied to and scammed, keep it local...you will waste less time and gas.