Sears Appliance Repair
325 Piedmont Dr, Danville, VA 24540
Wherever you bought it, we'll repair it.Schedule Your Repair
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Services: Lawn Mower Sharpening, Microwave Repair, Oven Repair, Refrigerator Repair, Dishwasher Repair, Washer & Dryer Repair
Repairman was supposed to text or call when he was on his way. Instead he just showed up with no advance notice. The repair was simply to change the tube in a flat tire on a riding mower - less than an hour of work. The parts came to about $30, but there was an additional $200 charged for labor and a "diagnostic" fee. This is the last time we'll by from Sears or anything made by Craftsman.
As others have said, although the wait to be on the schedule was long, I did know when to expect David, and our oven is working again, but the interactions were not satisfactory. On the first visit, I had to press him to check our issue more thoroughly, which meant he discovered a problem that he would not have. Before the second visit, he didn't remember that he had already been to our house, diagnosed the problem, and ordered parts. And on the second visit, I had to press him to test that the oven was heating to the correct temperature. My impression was that he wanted to leave as soon as possible, since he tried to turn the temperature down so that the test would go quicker. Not, however, before using the bathroom, as he had the time before--really not a part of the house I had intended to be visited by someone who was working in our kitchen (even though I did say yes). I really don't have a lot of confidence that our repair would have been successful if I hadn't been persistent in asking questions.
Our technician, Paul, is awesome. Professional, courteous and very friendly. He even puts up with our goats I hope you treat him well. Sears, the company, however sucks and I will NEVER buy another product from them. I bought an extended warranty for our POS riding mover, and in the first 3 months after 2 repairs the extra expense paid for itself. Do us a favor and close your doors SEARS!