I love this bank they are like family and are always there to help with anything. The atm is the best.
My father and I had an account with Bank of America that was switched over to this bank awhile back. This bank sucks for the simple fact that when we were with BOA we could guarantee that if the 1st of the month fell on a Sat or Sun my father's pension would always be deposited the Fri before. Not with these idiots! With them he has to go all weekend without his check and wait for the 2nd or 3rd for it to post I guess when they open for business. Needless to say once we get our deposits switched to another bank we will be closing our account with HT immediately after everthing is successfully changed over. If you have Social security, pension or any other direct deposit that falls on a specific date then DON'T BOTHER OPENING AN ACCOUNT WITH THESE PEOPLE!!! You will be forced to go without your money every time that date falls on the weekend!
The tellers working the drive thru windows are very personable, however the bank manager is not personable and is rude. A couple years ago I was making a deposit in house and overheard her speak to a lady that had apparently had an issue with her account. She treated the lady as if she was not good enough to be a part of that bank because there was an issue. The branch manager had a nasty look on her face and you could tell the lady was quite embarrassed. Needless to say it really impacted me in a negative, uncomfortable way and I closed my account and took my business elsewhere. Experiences in other branches have been great, however I do not agree with how people make others feel beneath them because of an issue. I want a bank willing to work well and treat others with respect, especially in front of other customers.