I spoke to the owner's son who is now in charge of the business. He hung up on me twice when asking general questions bout fixing my headlight. I have some water in my headlight and just asked general questions bout how he would fix it, he did not like me questioning his methods and hung up on me twice.Just for the people reading this, I seen many YouTube videos on how to fix the headlight and I was just asking general questions. I went to his place of business, that day, and apologize for whatever I did to upset him; he explained to me "If you look at YouTube videos, let YouTube fix your headlight." That's his words, not mines. I would not recommend anybody going to Thomas Hairston Auto Sales for advice or auto repair, because if you, the customer, can't ask general questions and treated the way I was for no reason, then why go through the hassle of being treated this way.
They treat you like family, so helpful and kind. so professional with everything, thank you for everything! Would definitely recommend to anybody
Incompetent service dept. Could not diagnose a transmission issue and never test drove it before or after the supposed fix. 10,488 mile on it when it was dropped off and 10,488 miles on it when i picked it up unrepaired. Had it towed 140 mile to a competent dealer. They did not care. I notified Woodall managers and owner by phone message and email, to date not one response. horrible customer service.
To say that I am disappointed is an understatement! I brought my vehicle in for an alignment several months ago. After my alignment, I ordered four new tires for the vehicle. In just five short months, my back tires were worn to slicks and the front tires still looked new. When I noticed the tires I brought the vehicle back to be checked. The completely unqualified "service manager" told me that it wasn't my alignment that was causing them to wear. This was without even checking the car. He gave me every excuse he could to discredit me without actually coming out and saying that i was lying. I had my father (who knows more about cars) call and speak with them. After several calls, they agreed to recheck the vehicle. As it turns out, one of the tires was several degrees off of what it should have been. At which point, the "service manager" still tried to say that was not the cause of my tires being worn. The issue was corrected. However, the dealership did not have the decency to replace the worn tires. They agreed to replace one if we paid for the other. I was not pleased about this but accepted. Them paying for one was better than paying for none. I left the dealership with my vehicle to have lunch. On my way I noticed that the steering wheel was not positioned properly (which was not like this when I dropped the car off). If the steering wheel of the car was held straight, the car would turn into the other lane. I took the car to the dealership.....again. This time the "service manager" informed me that nothing could be done because they didn't perform any alignment to the front end. Well if it wasn't like this when I dropped it off, then something was done to cause it. I am beyond displeased with the service that Woodall Nissan has provided. Going forward, not only will I never purchase a vehicle through them, I will not take any vehicle in for them to service. To discredit customers (even when they ended up being correct) is absolutely unacceptable!
They sale bad cars,They sole my mother a lemon car .she paid $5000 for it so she would not have monthly payments.She needed transportation to her chemo appointments,because she has cancer.Now she does not have any transportation and she is out of $5000.