We hosted a birthday party last Saturday at Kome Sushi Buffet in Daily City last Saturday. Party was to start at 1:30 pm, when I got there at 1:00 pm, there were already hundreds of people there blocking the front doors, lobby, and entrance to the seating area. The people trying to leave from the 1st seating had to fight to get out. Kome opens at 1:30 pm for everyone for the 2nd seating. Doorways were jammed and it was impossible to go in or out. No one at Kome was directing the mob, or tried to clear a path for people. Doorways remained jammed until about 2:30 pm. If a fire was to happen when people were blocking the entrance, people would be trapped in the fire. If you were in a wheelchair or trying to wheel a baby to get in or out, too bad. We confirmed the number of people before the party about 4 times to be 35. When we got there, set up of was for 30. Kome even called us once to confirm the head count. We had to add seats to already cramped tables. Place was so overbooked, a table could not be added. Tables were not marked, so we had to beat off people from other parties from taking our tables. It was all about putting as many people in to make as much $$$$$ as you can. I would like to know the legal number of people allow, and the actual number of people seated.SERVICE (THERE WAS NO SERVICE)Service, or lack of service was the norm. Waiter came over and asked what drinks our party wanted, when only a couple of people from our party were seated. Waiter was told that people were not seated yet, and we didn't know what people wanted because they were still trying to get in. When everyone got in, We could not find a waiter. We had to search for a waiter and had to demand that he take our order. We did not get our drinks untill a half hour later. More on lack of service, I had to clear some of the plates off the table, because the waiter did not.FOOD (THERE WAS NO FOOD)Food lines were very long. It was like cattle being lead to a water trough. I avoided the long line at first and ate mostly Sushi, which was not too bad. By the time I went for the regular food when the lines were gone, gone was the food also. So I can not rate the food, because there was no little, or no food. I was too mad at that time to eat, so it did not matter.Would I host another party there? NO!Is it a fire trap? YES!Would I recommend Kome to friends? If I wanted to keep the friends, N0!Was I happy with Kome? No!Would I go back? No!Kemo manger Peter explained that a party of 200 people with reservation at 2:30 pm came in early at 1:00 pm, and with 250 people instead of 200. They insisted on being let in for the 1:30 pm sitting and pushed their way in. That is Kome's problem, and not the problems of the customers. Because $$$$$ means so much to Kome, the party was let in at the expense of the other customers. They knew at the time there were problems, and did nothing to correct the problems. They could have offer their apology at the time everyone was there, offered discounts, or free drinks. They did nothing. All that matters to Kome management is $$$$$.Clear violations:Blocked entrance and exit doorways.Exceeding seating limit.
If there is negative rating. I will give -5. The manager has a bad attitude. I told the manager that some of the shrimps in the porridge was not fresh and tasted bad. He challenged me and said I have never heard anybody had that complaint. He went to the kitchen and brought back several shrimps and said "look! The shrimps looks fresh to me and I had tried it," then he left the shrimps on the table and walk away. After I went home, my stomach was kind of feeling funny. I hope I won't get food poisoning....
our waitresses was not available and rude when asked location for vegetable dish, i did not include tip, she asked with such a attitude (looked about 20,chinse with bad accents) ,I responded with there was no service from her, she said Cheap.Cheap and Don't come back, Don't come back so loud ,I am sure most customers heard it loud and clear. I spoke with young manager who only said I am sorry and that was end of that. cheap, good food but you don't provide any service and expect tip and demand IT without shame with attitude? Let us not support these kind of behavior, DON'T GO .. I worked as a hairdresser for 30 years and relied on tips but you don't act like gangster to demand tips especially as asian we were taught to respect older and customers. 11 am right after it opened and she could not been tired working all day, either. I am going to find out about the ownership of this CHINESErestaurant (not japanese as they advertise) and make a complain. I asked her name and she yelled it as Annie but the receipt says JESSIE as server?. ps; bathroom was so filthy remind me of high way gas station . this is restaurant folks first thing in the morning.
Food is great! I relocated to the bay approx 6 yrs ago & am very picky with my food. I love flavor & that good food smell when food is being served. For those of you who enjoy to eat you know what I'm talking about. On my first visit to Pacific I was skeptical because I didn't really know any good places to eat. Sometimes the ratings on online are not accurate, but let me tell you these place is the spot! Its been on the mission for a while now & locals who crave chinese food, know where to get it. Its quick paced so you won't wait long, people come & go so you don't have to wait for a seat. Food is not expensive for what I usually order, mangolian beef, chowmein (all kind's), fried rice (all kind's), sweet & sour chicken etc..the list can go on & on. If you want great, in expensive chinese food you should stop by Pacific Restaurant on Mission. There's two in Daly City.