Even 1 star is a lot for their lack of knowledge and responsibility cleaning expensive fabric. I gave them my $1,000 beautiful suede and fur vest for just cleaning off the dust at the bottom of the jacket (suede side) in Feb of this year and this is what I got from them- see the photos. They told me their team has 10 years of cleaning leather and suede experience but someone with even a basic knowledge or not in denial can see how this vest is ruined. After my first complaint that the vest is burned, changed color, texture and now looks like a $20 vest (I had to make many complaints for them to even take this seriously), the guy at the counter first tried to get rid of me by being super rude but when he saw I wasn't leaving, he brushed the fabric (of course with no change in appearance) and told me that would help the burned fabric. Yea you can remove the burned and change of texture with brushing fur!! After months of complaints and more than 100 emails exchanged with the owner they sent the vest to a who knows source and their letter says they don't even see change of appearance. Like are you kidding me. And this is after I spent almost $200 paying them for basically burning my vest. It's one thing to not refund me my money or at least the money I paid them to ruin the vest, it's another thing to not even admit the change in appearance and that's why I am leaving this review so people can see they have no clue (or are in denial because it is obvious to even the naked eye) how to handle quality fabric.
11306 Lyndon B Johnson FwyDallas, TX 75238
11. KBK Wash-N-Dry
5542 Maple AveDallas, TX 75235
The new ownership is pretty much worthless. I reported a missing item and two weeks later, nothing. I spoke to the owner and he said it was the first he'd heard of it. This despite three different conversations with the person working the counter over the two week period. I gave him the deta…
Staff have a very unprofessional attitude. Maybe overworked and understaffed, I'm not sure about that. Yet, I did notice they treat African American people like a number. No smiles unless its a good looking man. No please or thank you's. You always have to check your clothes. May walk off with someone else on a regular basis. I will never use this dry cleaner's again, just not worth the stress. No real accountability regarding your clothes!
I took my new french coat here. They did a great job on it and the people who work here are also friendly and have good experience with clothes. As they did a good job on the coat, I took my other clothes there aswell. They do great job for Laundry shirts!! I didnt find such service anywhere. Here they hand scrub and clean collars and cuffs of shirt and give special attention to it. Will definitely recommend it to all! Its value for money spent!
Always water coming thru the floor tiles. Never have anyone you can talk to and when you do it's bad customer service. Machine took my money and I was told no refunds...since when? I spent way more and he couldn't give me 1.25 back. Horrible and always dirty. Last wash at 8, it was 7 and the attendant say we closed. Ask for mgr. number, he said that he's the mgr. I said the owner number because I know he has someone to call in an emergency. He said I can't give you that because they told me not to....sick of bad customers service to places in our neighborhoods and nothing to replace them without traveling a good distance. We need change.
TERRIBLE EXPERIENCE! This store has ruined two pieces of clothing, overcharged for drapes cleaning and on top of that the drapes shrink! They are very pleasant people when you pay for their expensive cleaning but TERRIBLE customer service when it comes to be accountable for their mistakes. DO NOT DO BUSINESS WITH THEM!
Great service and very prompt!!! Everyone who works there is very professional and I see them every week for my dry cleaning needs!
I have been going here for years. They have got greasy food stains out of delicate silk with beading. They have removed stains that I thought were going to be impossible. Also, they are fairly priced and very friendly. Love this place
This location is permanently CLOSED. Went by there yesterday, 04/01/2017, the building was empty inside & there was a "For Sale or Lease" sign on the top of the building.
You just can't compare. All dry cleaners clean, but when you add in service like this one.... that's when you become a loyal customer and come back again and again!!! Definitely recommend.
The customer service here is so great!! Every time I come in the service is consistently great!