Always water coming thru the floor tiles. Never have anyone you can talk to and when you do it's bad customer service. Machine took my money and I was told no refunds...since when? I spent way more and he couldn't give me 1.25 back. Horrible and always dirty. Last wash at 8, it was 7 and the attendant say we closed. Ask for mgr. number, he said that he's the mgr. I said the owner number because I know he has someone to call in an emergency. He said I can't give you that because they told me not to....sick of bad customers service to places in our neighborhoods and nothing to replace them without traveling a good distance. We need change.
The new ownership is pretty much worthless. I reported a missing item and two weeks later, nothing. I spoke to the owner and he said it was the first he'd heard of it. This despite three different conversations with the person working the counter over the two week period. I gave him the deta…
The new ownership is pretty much worthless. I reported a missing item and two weeks later, nothing. I spoke to the owner and he said it was the first he'd heard of it. This despite three different conversations with the person working the counter over the two week period. I gave him the details and 48 hours to 'review the tapes', but when I went it this morning, he admitted he hadn't done anything. I asked him for a credit for the missing item or he would lose my business (customer over 6 years) and he said he was willing to lose me as a customer. Stay away from this place.
This place is horrible. At least 25% of the equipment does not work. The rest is ancient. The bathroom is locked and they never open it - ever. The neighborhood might be poor working class people but this place is nasty. Never again, Ever, never ever, never, ever!
It's not bad, because it's clean, open early (7am) and late (til 11pm) and a little less expensive on the bigger machines. But the maintenance of the machines is the usual, plenty of machines out of order, no attendant, uncleaned detergent /bleach / softener inputs, older machines (no new machines), and not a particularly great neighborhood. The other review is the owner, most likely. I'd have given it a three star, but with the phony five star, I had to average out for other people to know the truth.