My daughter purchased an IPhone thru the smart pay plan at this location. Within 2 weeks it started / freezing glitching. She went to the store 2 times and they would not assist her. I then went back with her the 3rd time and the the owner gave her a loaner phone and said he would send the one she purchased back and get her a new one to replace it with. I specifically asked if it would be a new phone, not a refurbished one and he said yes. The new one was to be there that Thursday. We picked up the phone that Thursday. Within a few weeks this one started messing up the same as the first and I also discovered that the replacement we received was not new as it had contacts added and said Estella's IPhone. Who the heck is Estella??? I went back to the store 3 different times. The first two times I left my number and info for the owner to call me back. Never happened. The 3rd time I did speak with the manager of the store, she was very nice and said she would see what could be done and give her a few days to see. This was a Thurs. The following Wed when I had not heard back from her I went back to the store. I was able to speak to the owner. He said he just bought the store a few days before I came in and spoke with him and he was not responsible. He said I did not purchase the phone from him and he did not have to do anything about it. Also thru speaking with him he said he did not send the original phone back to Apple and did not know where it was anymore. He also said Apple sends used / refurbished phones for replacements and there is nothing he can do about it. He just bought the business so why would he take the loss. This location is Shady!!!! I have spoke with Apple this morning and they have confirmed that they would not send a refurbished phone for one that was to replace one that was just recently purchased. This owner is very Rude and seems Very SHADY!!!!!
Most incompetent group that I have ever encountered. Can't do, don't care and not phased about completely missing the mark .... Why DirecTV hired them for service had to be for very low dollars. They don't even want to be associated with the company.
I recently purchased my IPhone 6 with and I was very satisfied the way I was treated! Great Customer Service!!
This is a great company! I know, from personal experience, the extent that Cbeyond goes to look after each and every one of their customers.
Had a great experience. Way better than At&t
So far, this provider has nearly crushed my company and out data has been down for day upon initial conversion. Thousands of dollars have been lost. They have a very low rating and I wish that we had known the bad reputation they had before we signed up. A totally irresponsible company. Avoid at all costs and read their reviews!