These people should not be in the home care hospice business they show no compassion for your dieing relative. they show up late. or show up and do not even look at the patient. we had to call his regular doctor to stress to them how bad he was they could not tell he was dieing. the regular nurses seem to be incompetent If you donot love the person call these people, if you love them stay far away from this hospice
Our mother was under Angel Hands Hospice care and passed away just before 6:00 a.m. today. By 1:10 p.m. an Angel Hands representative was knocking on our door requesting their equipment. While I am aware there are probably other people in need of the equipment, sending a person to retrieve it the same day is an insult to our entire family. With grieving loved ones of the deceased in the room the representative disassembled the bed and made numerous trips in and out of her room. No apology was given. To add to this insult the representative used our bathroom to wash some equipment. After he had departed I entered to find a large puddle of standing water in the middle of the floor, wet footprints around the bathroom. Our father, who also lives here had hip replacement surgery less than two weeks ago. Aside from having just lost the dearest person in the world to him, our father and family members were now exposed to a fall/slip hazard that Angel Hands employee left behind with complete disregard for our family safety!
Too many Hospice choices available to settle for mediocre care. While there are some fabulous caregivers, there is a lack of communication and misrepresent their intentions when it comes to those making final decisions. Things are told to the family and then undone by someone else. In one situation we waited over 4 hours for a response that ended up in the emergency room and a broken arm, and this occurred during normal business hours. Let's be honest, most emergencies do not happen during normal business hours. Communication for treatment plans during non-business hours and weekends to on-call employees is unacceptable. This is a time when families have enough stress to handle, they need to be able trust and count on the care they choose for their loved ones.... not scrambling to find someone (or another agency) who will actually HELP families during these life ending trials we all must face.