Very nice and helpful. Knowledgeable about vaping and other products. I lived close and moved to Arlington but I still hope there to show my support
Huge selection of quartz and heady glass alongside an even bigger juice and mod selection had me drooling. Their customer service and product knowledge coming from the staff is on point. would highly recommend! 10/10
POOR QUALITY PRODUCTS AND POOR QUALITY OF SERVICE.What a terrible mistake I made going here! Absolutely zero customer service! I bought two pipes that after tax cost $41.11 and ended up getting charged $49.28. The kid that rang me up verbally told me he was going to charge me $41 and asked if I wanted a receipt, I told him yes and all he gave me was a credit card slip that had my total (which I made the mistake of putting it into my wallet without looking at, and later found out from an employee he was supposed to give me an itemized receipt too, hmmm I wonder why he didn't?). After looking at my bank account the next day and realizing I had been over charged I called immediately. The girl that answered the phone was was rude and clueless about what to do and told me to call Chris at the Dallas location ( I had made my purchase at The Colony location.) I told her that I was on my way to work and would call him tomorrow and her response was "No sweat off my back, if you wait you might not get your money back". She really didn't seem to care that it was their fault and not mine that I had been over charged. So I called Chris and he was nice but had no idea what was going on and said he would call them then give me a call back. Well, I never got a call back so I called him back the next day and he said "they should have refunded it" I told him it hadn't been and he said he would have to call them again. After he called them he called me back and tells me that I have to go back into the store for them to do a refund.I went into the store the next day and although the girl that helped me was very polite she had no idea how to do a refund because she had never been trained on it, apparently they DONT do refunds. Well it's not like I was returning anything I just wanted the money that I had been over charged. I waited for 45 minutes for the girl to try to figure out how to do a refund. She suggested several times that I take an in store credit but honestly I didn't want to spend any more money at a business that has caused me such irritation. After about 45 minutes she gives up and tells me that they will call me and do it over the phone. That was about a week ago and I still haven't heard from them.I finally called my bank today and they refunded the $8.17 in 5 minutes. And to top it all off, the two pieces that I bought suck. One was a bubbler and the downstem isn't even long enough to reach the water unless you fill it up so much that it over flows and the hand pipe that I bought had loose shards of glass in it.Moral of the story, don't waste your time or money here. POOR QUALITY PRODUCTS AND POOR QUALITY OF SERVICE.
I really enjoy every visit, Frank a cool dude always respectful and nice funny also, Keep up the great service Frank!
I went here last week to buy vapor juice, but ended up buying vapor juice plus a lot more because of wide product selection. Also, the customer service was wonderful.
Great place, great people and most importantly, great products. All vape and smoke lovers out there in neighborhood, you should come visit. No disappointment guaranteed
GREAT JOB FRANKY! They have great prices! They are always fair, they keep things clean. This is one of the best smoke shops I've ever been to. They have really good service as well! I love getting my tobacco products at this place. I've never had a problem with them and sometimes if the guy knows you well he will be there a little after close, if your there before he leaves he might let you in just don't get there too late, He doesn't like that. But he's a really good guy and always has something nice to say, and if your low on funds he will help you out a bit. if he knows your situation. Honestly as hard as he works, and as loyal as he is. he deserves more reviews like this. maybe one day I will see his company expand. I would love to see more of this company in other areas. Keep it up Franky your doing great. Only thing is, i dont agree with the cigarrette prices but there less than other stores around duncanville. So Thank you franky! I look forward to shopping at smokes again soon!
Great selection and extremely friendly!!
I live in Henderson but send alot of time in Dallas at Children's and Scottish Rite with my Grandson. Vape 1 is where I always go when in town. Best customer service, prices, and flavors... won't go anywhere else
Very helpful, and so much to choose from!!! My new fav place!!!