Our family has enjoyed living here over 10 years and have seen just about everything - good and bad. All of us long-time tenants know each other and seen the changes over the years. Bottom line, you get what you pay for and YOU make your home the best it is. The rent here is much cheaper than the surrounding areas despite recent lease renewals with upwards of 8% increases. The office staff is nice to work with and we have great relationships with the long-term staff in the office. The staff that are fairly new (less than 1 year) are the problem since they don't know how to run things and are inconsistent. Despite high police activity in the area, this complex is nestled next to the middle school and doesn't have too much traffic. Sometimes kids/teens do play around in the school parking lots and can be heard. We feel safe here along with keeping common sense safety measures. Dallas Police in the past have held townhall/safety talks open to residents. Maintenance will respond to work orders but at times does need a few follow-ups. Over the years, we have worked with both the on-site management office and the corporate office to get concerns about the unit or our lease taken care of. Careful cooperation and documentation will safeguard you and help keep your life at the complex reasonably hassle-free. We have had no issue with roaches for many years now after using professional grade pest control in addition to the 1-2 x treatments the management does. Neighbors are fairly friendly but most keep to themselves. And usually the trouble tenants don't stay around very long so take other reviews with a grain of salt! We hope others will contribute to a healthy community to make Huntington Brook Apts a better place to live!
2201 Lakeside BlvdRichardson, TX 75082
From Business: RealPage offers a range of property management software. The company serves property owners and managers. It provides products and services to more than 20,000 apartment communities throughout the United States. The company offers property management systems for conventional, commercial, student living and rural housing pr…
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ROACHES, BED BUGS, MICE AND ABUSIVE EXTORTIONIST POLICIES: I have been staying at the Biltmore for a year now. My brother died so I painted my car black and red to commemorate his death! The Biltmore decided to tow my car after a year of being at this residence. Their reason: my car should have only one color not two. When I complained to the manager she condescendingly told me that it is their policy. Why did the policy only take effect after a year? First thing my friends asked me was: is this a luxury complex? I laughed because it is a ghetto trash complex infested with roaches; instead of focusing on getting rid of roaches, bed bugs and mice in people’s apartments they would rather focus on abusive towing policies like (no scratch on your car; no small dent; no paint damage; no window crack; in other words your car has to be perfect like their ghetto looking complex; what a joke!)We all know that they receive part of the money the towing company extort out of residents! My guest came to visit me one day; he had a dent on the back of his car; they towed my guest’s car because apparently he had to fix his car before he can park on this complex. SERIOUSLY!?? My guest said he can never visit me again as long as I live at the biltmore.My advice: if you are looking for an apartment complex; Go look somewhere else unless you want to have roaches, mice and bed bugs as roommates. If I had known what I know now, I would have never moved in this complex. Even the staff at the towing company couldn’t believe why my car got towed; when I called her on the phone to check on my car she said and I quote “I don’t know what the deal is with them towing your car” later on when I went and paid 164$ to get my car out of the towing place; another staff said and I quote “wow this is ridiculous” Now I need the biltmore to refund my 164$ that I paid to get my car out of the towing place and I need an apology as well because this is pure abuse
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