I ordered TENS Units and Electrodes. The quality of the electrodes are amazing. The pricing is very affordable. Love how they have bulk discount pricing. I highly recommend this business. Their customer service is great too. Everything arrived quickly. I want to do business with them again!
2506 Irving BlvdDallas, TX 75207
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The customer service is great. The pricing is great! I was able to get my merchandise quickly. I will definitely shop there again.
Take forever to deliver order. Stall you and make excuses. Do not respond to calls. Poorly run. Caution.
If there was a zero star I would choose that option. Everytime you call they are rude. Do not do business with this company.
Stay clear of this company, I have been trying to get a refund for 5 months for a products I never received. Always told a check is on the way just wait, the other one must have got lost. Or they have no record of my refund, it laughable the different story you get everytime you call...
Extremely Poor customer service , not a place to seek employment. Please don't waste your time applying on indeed. Owner doesn't seem to care about his employees or customers.
Part of my order was shipped but got a run around story for over two months for the remainder. Finally had to ask for my money back. As a chiropractor, I need reliable vendors and not a two month long headache. Will not use DSM Supply again!
I had an issue with them on getting my order. Kept telling me the TENS units would be shipped in two days and I should receive them by the end of the week. After three weeks, I cancelled my order and asked to have my credit card credited back. The first customer service person said it would take 72 hours. After 72 hours, I called back and the second customer service person told me 5-7 business days. There seems to be a big problem with management and customer NO service.
This is either the most horrible unethical company or it is someone's idea of a get rich quick scheme... JESSICA the "supervisor" and the person who answers the phone every time I call is THE most RUDE person I have ever dealt with! I am a new receptionist at my office and have been given the great task of following up with this so-called company. My office has been awaiting a reimbursement since APRIL for an extra box of Tens Units and electrodes that we were charged for, that were shipped to us, but we did not order and promptly shipped back. First it was going to be credited back to the clinic credit card we ordered from... now it is coming in the form of a check but no one, even "supervisor" Jessica, can tell me when the check was sent and what the check number is... I have been calling multiple times a day and being bounced around, given every excuse in book. If this check does not come soon we will start legal action against this company.
DO NOT USE THIS COMPANY Placed an order, had to prepay and never received the product. It was "our computer is down" 'You'll have the order in 3 days" "Your order will be delivered in 4 days. "I promise you'll have the order in 3 days" A constant line of lies. When we called for a refund the rep hung up on my office manager. STAY AWAY and use a reputable company I will be filing a criminal complaint with the Dallas police for fraud.