Rusty Wallis Honda
12277 Shiloh Rd, Dallas, TX 75228
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I bought my car 4 months ago and after taking a 400 mile round trip in it, my lower back started hurting. I had told Exavier, my car salesman that there were two things i was looking for, comfort and economy. I decided on the Honda Accord. I read some reviews about the Honda's not having comfortable ergonomic seats. Im not the first one to have issues with the seats. I called the dealership and they offered to put leather seats in, of course I would have to pay the difference. I told them i didn't want leather, I wanted comfort....well to make a lon story short, i took the advise of the salesman and bought a cushion for a $24,000 car, really sad! Didnt help so guess I'm stuck until I can sell it! Anybody want to buy an Accord?? You would think with all the complaints about the seats a high paid engineer could redesign the seats! Not the hard ti figure out if you have common sense!
I would like to warn you that Rusty Wallis dealership has very poor business practice & very poor customer service. You can’t expect any reliability or support from them if your car has issues after serviced by them. I had given my car for cleaning in their service department. They returned my car with a broken seat! When they came to know that it will cost $1000+ to fix it, they denied that the seat was broken by the detailer. They do not want to take ownership of the mistake as they know they will have to pay for it but it was very obvious that it happened during the service operation on the car. It is almost not possible to clean the front of the car without moving the seat. When I dropped my car off to service dept, the service advisor had witnessed that nothing was broken & the seat was operating normally!
I have tried to reach out to David Jones (Service Director) & the GM of the dealership Ronnie Robertson but since the customer service is so bad, that after leaving countless emails & voicemails no body replied! So I decided to meet the GM in person & he told me that he would investigate the matter but he never followed up after that. It’s been close to 3 months. The issue happened on Nov. 23, 2014.
I have filed a complaint against them to Better Business Bureau (BBB). My complaint # is 91315797 that is public record. After 2 months of filing, there was no reply & last week I got a reply saying “it is not caused by us”. They have 13 filed complaints against them in BBB, most of them are outlining their terrible customer service.
I do not recommend trusting or doing business with Rusty Wallis dealership as they will not help or take accountability if anything goes wrong with your car!
06/18/2012Provided by Citysearch -
I married into a Toyota family and I have never owned a Honda, neither has my spouse. I was just going to look at cars on Saturday and get a feel of what Honda had to offer. I didn't want to test drive a vehicle until i had looked at all my options. I sat in the CRV and instantly fell in love. All of the features on the base model were very impressive. So...I test drove it and it pretty much sold me; needless to say, I didn't make it to any other dealerships. Rusty Wallis got me into a vehicle for what i could afford, and the service was outstanding.
This is the second Honda I have purchased in the past year from this dealership. Since my first experience I have sent referrals to this dealership only because of the service received as soon as you walk in the door. As a matter of fact my mother recently went to get an oil change with me and after introducing her to my salesman, John Hargis, and Brian Mullican she to drove off the lot in a brand new Accord. She always drove a Toyota though she couldnt resist and has been happy with her decision since. Big props to Rusty Wallis for running such a high quality car lot with high quality staff that make you feel special in your new car experience.
05/08/2012Provided by Citysearch -
Mark was really courteous and friendly. He did everything he could to make this transaction painless....actually all of the guys I dealt with were very nice. Chris and Amir were very knowledgeable in their areas. Chris and Mark even went to trouble of reprogramming my door locks just based on a casual mention that I would prefer that they all open when putting the truck in park....this was above and beyond in my eyes. Honda of McKinney said it couldn't be done. Kirk made my experience so easy and even went out of his way so I didn't have to drive as far and for that I am grateful. The overall experience was very easy and everyone I dealt with was very nice and friendly! This was such a rare experience from previous dealerships I was pleasantly surprised. Once again THANK YOU Kirk and Amir.
Buying a car from John Hargis was the best car-buying experience I've ever had! During the whole process, he never pressured me; instead, he was always concerned about what I wanted, and he was very efficient at making the process run smoothly and quickly. I've experienced car salesmen who were “nice” but I could always feel that it was just to sell a car. John seems to be a genuinely kind person who truly wants what's best for his customers. When I picked up the car, he stayed late helping me to understand how everything worked in the vehicle. Brian Mullican was also extremely understanding and very professional. The finance manager, Adam Hamghalam, had all the paperwork ready to go and was very congenial, making the process very pleasant. Overall, I was very impressed with the staff at Rusty Wallis Honda and am very delighted with my purchase. They made me a very happy lady! Thanks so much to you all!!!!!!!!
I was in a car accident and needed to have my car fixed. I called several dealers (Honda) and after speaking with them decided to go with Rusty Wallis body shop (collision center). Abraham Medrano is the one that helped me and he was wonderful. My husband and I had a lot of questions and he answered them all to our satisfaction and made us feel at ease. He took care of everything. He talked with our insurance adjuster for things that came up and got the car back to us on time. He called us when it was ready. He was very courteous and showed us everything that was fixed when we picked up the car. It was a very scary and hectic time and it was nice to have someone trustworthy to take care of our car. The person that answered the phones was also courteous. Whenever I called to speak with Abraham, he was available and replied to any e-mails I sent promptly. I have never left reviews before but I felt this experience should be shared and may help someone who has been in an accident and needs their car fixed.