Renew Beauty Med Spa & Salon
8687 N Central Expy Ste 2236, Dallas, TX 75225
Renew your beauty
Wheelchair Accessible: Yes
Price Range : Average
By Appointment Only: Yes
Good for Kids: No
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Worst experience ever. Countless scheduling incidents, disrespectful staff and a rude manager with the least sense of customer service.
If you have had laser hair removal treatments before, you know that it hurts, especially in sensitive areas (there’s a reason why they recommend using numbing cream). During my last treatment I run out of numbing cream half way through my legs that morning, so I didn’t have any cream on for my Brazilian. I though, ouch, this is going to hurt!. Well, I didn’t feel any pain at all. I mentioned that to the technician while she was working on my Brazilian and the answer I got was “that means it is working”. What? That was the first of quite a few no-sense remarks. She even had the nerve to make offensive comments about my body size. Excuse me? I didn’t believe my ears.
Normally, the following days after treatment, hair in the treated area seems to grow back but it is actually falling off because of dead follicles. This time not a single hair fell off. To me that means that, either the machine was not working the way it should or the technician was not properly trained. I’m inclined to think the second. The technician, a pregnant lady, wasn’t even wearing protective eyewear. Not that I care much, but that tells you a lot about the level of training that Renew Beauty provides to their technicians.
And if you think talking to the manager is going to be of any help, think again. The “manager” is rude, disrespectful and cocky. No matter how much they messed up you are never going to get her to admit their mistake, let alone offering an apology.
Don’t waste your money, time, energy or patience. You are going to lose them all and go back home with the only thing you didn’t want, your unwanted hair. Way to go, Renew Beauty!
I've wrote a wonderful review for this location before... HOWEVER, today was a huge disappointment with the manager, Luis, she was so impolite...
As the new receptionist was helping me out (she was having trouble) the manager, Luis, interrupted us by saying "I'm the mangager." not "How is everything going? Is there something I can help you with" Just stating the fact she was a manager to me. She didn't even ask me any questions she simply was trying to get me out the door, not knowing I hadn't set up my next appointment or answering my question about my groupon.
She talked down to the receptionist and told her she was basically doing everything wrong right in front of me, a customer. I felt bad for the new girl.
Then she stated "Oh so you're scheduling for an appointment six weeks out." again a statement not a question. I responded by saying "Oh, 8 weeks" and Luis replied "It's 6 weeks." with this look as if I did not know anything. I explained to her that the technician told me 8. Her response was "It's 6 weeks, I'm the manager." By this time I was quite aware that she was the manager and it ticked me off that she kept repeating it as if it explained anything. Simply say oh she probably said it by mistake or something. I mean come on the tech even wrote 8 weeks on my file, I saw it.
All in all, when I finally had a chance to talk to her about my previous groupon that I did not complete. She blew me off by telling me she had a thousand things to do and simply did not have the time to talk to me. That she will call me back when she gets a chance to look at the file. I was shocked. What kind of customer service is this especially coming from a manager.
I had a few positive experience with Luis before. She was nice and polite before. Despite any hectic situation or problems you have, as a manager you should be able to handle any situation with a customer with professional manners. I will not be returning to this location due to this experience. Like people always say, the negative experience always out weighs the positive experience...
Again the techs here are awesome! Whitney and Christina are great but the manager truly needs a wake up call on how she treats her employees and any customer....
I have been a client of Renew Spa for five years. The people who provide the services are awesome, the equipment is the best in the business and the products used are top of the line.
Whitney has always been my esthetician for my facials and laser hair removal needs. She is always professional, caring and knowledgeable about all her services. I look forward to seeing her again and enjoying my facial. She is terrific!
Treena and Amber take great care to give me the best manicure and pedicure ever. They have a wonderful attitude and they are fun to talk with while they are working their butts off. I highly recommend both of them. Try the Shellac manicure. It doesn’t chip for two weeks on me and I can wear any color I want.
Monica does my hair and she has a real gift for choosing the right color for my hair and she goes above and beyond to satisfy me. You can tell she loves what she does and going the extra mile for her client.
My second session with my laser specilist went extremely bad. i called them up today and they did not respond back. My first session was extremely well. But this second session has given me brown patches on my legs. I will call them tomorrow and check whats going on. I am really pissed but dont want to stress myself out without talking to them.
06/11/2012Provided by Citysearch -
I would not recommend at all!! I typically read through reviews of locations skeptically but if you are reading this, you have been warned. I got a groupon for a mani/pedi, otherwise I would not have ever gone due to location/price. The service was performed but a very inexperienced nail tech and the appointment(s) lasted 2.5 hours. I could have done a better job at home by myself. The ""Spa Pedicure"" consisted of sitting in a chair against a moveable wall (that clanged every time it opened) and a bowl of boiling water. She used a pediscrub but didn't do anything to remove calluses. No lotion. She had to have another person come in to do the paint job. The manicure was awful. Period. Long story short, I walked out in tears because I had wasted time and money, and on top of that, needed to go somewhere else and spend more money for a good manicure. It was unorganized and uncleanly (hair, dirt, and dirty cotton balls on the floor). When I checked out, they told me I could keep the groupon voucher and reschedule, I told them I didn't even want to come back after that experience. Do not go here.
06/07/2012Provided by Citysearch -
I was visiting a friend, who is a regular photofacial client of Renew Beauty. I came along with her, deciding to get a consult on a service to improve my pores. I decided on a mini microdermabrasion and a 3 step Oxygen facial. How delightful. I left with my skin feeling refreshed, smoothed and simply.....I felt great.
The staff were professional, knowledgeable and kind. I found the colours and the music to be welcoming and relaxing.
I booked to have a Brazilian blow out done before I, ...... sadly have to return back to New York (my home).
THANK YOU for a wonderful time and I cant wait to have my blow out done.
I am responding to the above reviews by Dave Tan, Jeanne Gwilym, Letizia Helene, Gabrielle B. These reviews are so far fetch and completely ridiculously untrue, i can't imagine anyone taking them seriously. It's very apparent that whoever wrote these reviews is the same one person making up multiple accounts/names, and its obvious it's the same disgruntled former employee. I have been working for renew for 3 yrs now, and this is by far the best company i have ever worked for. This is a very honest company and management does everything in their power to keep their employees/customers happy. Feel free to call me at Renew I am always here! I am a real person, not a fake name to write bad reviews.