2240 Royal Ln Ste 204, Dallas, TX 75229
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A couple of months ago, I came to Dallas from out of state and purchased a $200+ rice cooker from KOMart home goods/small appliance store. I explained to the salesperson (young man) that I was from out-of-state, looking to purchase a rice cooker for my mom because hers was causing problems. He sold me a gasket that would fix her problem, but I decided to buy a rice cooker while I was there because finding a large selection of rice cookers in Oklahoma is not so easy. The rice cooker he showed me ticked all my boxes, and he went into detail about the 1 year warranty. After the purchase, he folded the receipt and taped it to the box in a manner where I could not read anything printed on it - especially the fine print. He said I should leave it taped to the box and keep the box so that if I had a warranty issue, it could be addressed. He never mentioned that the receipt warned about a three day return policy. Of course, had I known about the three day return policy, I may have not been so quick to purchase the product.
The gasket did fix my mom's problem, and I never even opened the box for the rice cooker. It sat in my spare room until the next time I had a chance to go to Dallas (military TDYs mostly kept me from going sooner). Granted, it was two months, but the box was in perfect condition. They had three in stock, so it is obviously an item they keep in stock and could easily resell. It is not like it was on sale when I purchased it or at the time I tried to return it... They detached the receipt from the box and just flat refused to refund the item – citing the three day return policy that was on the receipt the salesperson had taped to the box that I could not read. They didn't offer a store credit, they did not offer to take the item if I paid a restock fee – nothing. All I got was a - “Sorry I didn't tell you about the return policy. Its just that nobody ever returns these.” Now, I'm stuck with a rice cooker I have no use for.
I implore anybody reading this review to not shop at Komart. Not only will I never go back, I will never shop at any of the stores in the same shopping center because business owners tend to locate their businesses with other businesses of like-minded owners. From now on, I will be an H Mart girl. Please, let these business owners know that this type of customer service is unacceptable and give your hard-earned money to people who will stand behind doing the right thing.