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Greyhound Lines, Inc. Headquarters

(62 Reviews)

350 N Saint Paul St Ste 300, Dallas, TX 75201

(214) 849-8000

CLOSED NOW
Today: 9:00 am - 5:00 pm
Tomorrow: 9:00 am - 5:00 pm
104
YEARS
IN BUSINESS
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General Info
Founded in 1914, Greyhound Lines is a provider of intercity bus transportation, serving more than 3,700 destinations with 16,000 daily departures throughout North America. In 1998, the company was acquired by Laidlaw International, a holding company for some of North America s largest providers of school and city bus transportation and public transit services. The company s portfolio includes well-recognized brands, such as Laidlaw Education Services, Greyhound and Laidlaw Transit Services. It transports more than 420 million passengers each year. Laidlaw Education Services provides 2 million students with rides to and from school each day. Laidlaw Transit Services offers municipal public transit services throughout the United States. In addition to providing transportation to 22 million passengers each year, Greyhound also offers other services, such as Greyhound PackageXpress, a same-day and early-next-day package delivery service, and Greyhound Travel Services, a charter and tour packages provider. Greyhound Lines is headquartered in Dallas.
Hours

Regular Hours

Payment method
amex, cash, check, discover, master card, paypal, visa
Location
One Dallas Ctr
Neighborhoods
City Center District, Downtown Dallas, Central Dallas
Categories
Public Transportation, Bus Lines, Transit Lines, Bus Lines Ticket Agencies

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Reviews

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M A.

02/28/2018

Overall

I AM DISABLE, & I WANT MY BAG, LAS VEGAS GREYHOUND IS NOT GIVING IT TO ME,
help me get my bag from greyhound: i took a trip from la to lv on 1.30.18 i had two bags check, i didnot get my bag lv, CHANTRALL & JASPER & another guy(250 LBS WHO USED HIS BODY TO PUSH ME AROUND) BECAME RUDE & started bullying me, GET OUT GET OUT, SHE HAS NO BAG, SHE IS LYING GIVE ME THE BAGGAGE CLAIM & I WILL THROW AWAY(CHANTRALL SAYS), EVERYTIME I GO THERE THERE ARE ONLY THOSE TWO EMPS THERE & SAME SCENES, I HAVE MT TAX PAPERS, MY FAMILY PHOTOS, MY PREPAID PHONE & OTHER IMP PAPERS.

I HAVE TO LET IRS & FTB KNOW THAT GREYHOUND IS HOLDING IT HOSTAGE & USING BULLYING SYSTEMS, I TRIED TO CALL THEIR 214 # & CS #, IT GOES TO MANILA, IT FEELS LIKE GREYHOUND IS DRIVING PPL IN MANILA & NOT IN USA, ON 2.3.18 I WENT AGAIN TO TALK & BEG THEM IN THE NAME OF GOD TO RTN MY BAG, LACCD SCHOOL WAS STARTING MONDAY 2.5.18 & I HAD CLASSES, SO I BEG FOR MY BAG SO I CAN ATTEND MY CLASSES

CHANTRALL SAID LOOK! LOOK! THERE SHE GOES ACTING, THERE SHE IS LYING, IF CHANTRALL IS SO SMART MR. CEO U SHOULD STEP DOWN FROM UR POST & SHE SHOULD BE THE CEO,

SHE CANT SEE A BASIC TICKET THAT HAS TWO PARTS, ONE PART IS FIX TO THE BAG & THE OTHER IS GIVEN TO THE CUSTOMER, IF SHE CANT SEE THIS & SHE CANT UNDERSTAND THIS BASIC THEN SHE NEED GLASSES. I DONT WANT TO SAY THE REST MR. CEO,

plz GREYHOUND CEO I WROTE TO YOU THREE TIMES, BUT U NEVER REPLIED, WHEN WILL U REPLIED, WHAT DID I DO, UR K. ESCOBAR FROM LA OFF, JUST WANTED TO SEE WHAT I LOOK LIKE, WHEN I WENT THERE CHANTRALL& JASPER THERE, U HAVE ONLY TWO EMPS(chantrall& jasper) AT LV OFF, NO ONE ELSE, JASPER 86 ME.
DONT U HAVE ANY DISABLE ADVOCATE IN UR COMAPNY WHO CAN HELP ME, DONT U HAVE DISABLE WORKING AT UR CO, WHY I CAL 214 # IT REACH MANILA
I AM NOT IN MANILA, I DID NOT GO TO MANILA & I DONT KNOW THE CULTURE OF MANILA

TALK TO ME MR. CEO: WHY UR EMPS ARE NOT RTNING MY BAG, WHAT IS WRONG

Money J.

11/26/2017

Overall
Service

FUCK GREYHOUND!! y'all buses keep breaking down yall bus drivers don't know what the hell they doing I'm leaving NC and y'all telling us tohold up not telling us we had to wait a whole 2 1/2 hour wait for another bus I will NEVER EVER EVER catch the Greyhound again like I said before FUCK GREYHOUND INC!!!.

S H.

11/20/2017

Overall
Service

ONE STAR IS TO GO OF A RATING!!!!Headquarters please please take action!!!!!! I have witnessed people being treated less than human . I also had a incident were we paid to exchange a ticket and then could not board the bus. After at least 5 calls I was able to get the time changed .For God sake get these people some training and make them be held ACCOUNTABLE. If not hire someone that will represent your company with Pride .Something has to be done!!!!!

Jay J.

10/22/2017

Overall

This a very unprofessional Business especially Columbus station the drivers walk off the bus an left people on no one has told us anything people get to do whatever they want at the station it's unsafe they need to fire everyone working there

Michael L.

09/18/2017

Overall

I am rating this company as a 1 star only because there is no option available for a Zero rating.My brother was booking a trip from Orlando to Boca Raton. The charge should have been $62.00 including the $2.50 charge. I volunteered to pay for the ticket with my credit card. I saw no information online about an $18.00 surcharge if I used my card instead of his. This is highway robbery and as far as I am concerned fraud.

Harold W.

09/14/2017

Overall

This is the worst bus service, greyhound don't give a dam because the people are limit to bus service because if there was another bus service going to Wichita Falls I would take it but that is ok I will drive. I am going to contact our congressmen and who ever I need we need to do something about this because you people are up there collecting a check for not do a damm and as far as customer service that is a joke and Gracie someone needs to cut her ass off. All of my 61 years of living riding greyhound that more money this company makes the worst the service. I hope ya'll are all happy and if they let anyone else read this please contact your representative and let them be aware of this we as customers have been dealing with this s!!t to long. I am right here at the capital, I am going to see what I can do.

Jasmin H.

08/02/2017

Overall

Worse service ever, they lost my baggage and I kept going to the station, the only thing they said was file a claim I filed the stupid claim and went back to ask the status, then they say I have to call the bus stations, I called and the lady said she would put my luggage information on a system where everyone would know my luggage is missing, called corporate first agent was rude told me there's nothing in the system, and then transferred me to a station that didn't have any idea what was going on I called again the next day had to repeat myself and the woman I talked to was even rude refused to transfer me to someone else and gave me the same excuse the agent before gave me about there only being one supervisor for the day which I think is very stupid and they all use that same excuse, she placed me on hold and refused to transfer me to someone else

Elizabeth D.

03/15/2017

Overall
Service

There is no way I would use this bus system. My daughter is a soldier traveling from Killeen to Tyler. She is 18 in high school btw. The bust left early in Dallas to Tyler leaving her stranded in Dallas in a bad area at 7pm. They told her she would have to pay 20 more dollars to take the next bus at 8 in the morning the following day. Meanwhile we video chat to see nothing but bodies on the floor uh... Drugged out...
They were rude and when we contacted the customer service department they played dumb. She suggested I pick her up being I'm roughly two hours away.
So ..........
DO NOT USE GRAYHOUND BUS! IT WILL BE YOUR WORSE NIGHTMARE.
THEY STEAL FROM OUR MILITARY.

Judy H.

01/28/2017

Overall

I was,sold a fraudulent ticket in cheyenne on 1/27/17 @-8 PM
I requested a ticket to salt lake city.
I paid $136 in cash. When I returned to my hotel, the ticket was to Denver.
At Denver there was a 7 hour wait for the bus to salt lAke which went back through Cheyenne. This is either a sick joke or incompetence. It is a crime.

Linda L.

01/24/2017

Overall

I live in reno nv. last week i drove to our greyhound depot. To my horror a black man had set up housekeeping by the front door. As i walked in i found that all the foods for passengers were gone. so i went up to a very unfriendly foreign man who had a very hard time answering any questions about my upcoming trip. NOT helpful at all. he did give me a number to call. so i went to the far side to make my call, where i found another black man sleeping on the floor. I could not wait to leave!! i must go back in feb. for my trip, but i do not feel i will be safe there. How can a company put people in danger just waiting for a bus out of town??? Why would they allow homeless people live inside the depot?? not to mention the place is filthy. I'm getting my car fixed so I do not EVER have to go back there after my trip. OUTRAGEOUS!!!

Clayton G.

12/14/2016

Overall

What a joke. I was told that someone from customer relation would be giving me a call within 48 hours that was 5 days ago. I left several messages with a lady named Shirley Jones and she still had not gotten back with me. If our banks and insurance companies and restaurants. can be investigated why won't they investigate this bus line. They need to be shut down for as bad as they are they to us off and are terrible drivers the one star is because I had to put something in. Not even a one star.

emilyrk
Edited: 12/10/2016
Overall

Why on earth would you sell out a bus? I met the bus with my pre-purchased ticket in hand in the middle of the night and they turned me away because there was not enough room. I was told that *maybe* I would be able to get on the bus the next morning, but I was staying an hour away from where I had to catch the bus, so a shady maybe didn't cut it. The bus driver assured me I would be able to get a voucher if they couldn't find me a seat the next day. Then he turned me away.

Four months later, I am still fighting with Greyhound, trying to get a measly voucher from them. They have made me jump through hoops, wait in lines, and make my way through the WORST customer service I have EVER experienced. Don't ever travel with Greyhound if you respect yourself and your sanity.

Doriane H.

09/21/2016

Overall

Cust srvc HORRIBLE. Purchased tix online, unable to print (MUST HAVE TIX TO BD), 45 min on phone w/ rep. Couldn't help. Someone would call SOON. No call, I called back, rep transferred me to someone else, 30 min later, they will email a tix next a.m. Didn't happen, called again-GH: We can't send copy of tix bec you chk'd "print at home." THAT'S WHAT I'M TELLING YOU. YOUR cmptr error, wouldn't print. GH: Have psngr board bus, tell driver problem, at 1st bus station, they will print tix. ME: Can you send an email w/ that info? GH: No.-Not trusting that would go well, (psngr/payee 2 diff states), he missed 2 college classes today, took city bus to GH bus depot for them to print. They couldn't print either, empl sug I cancel original tix & order another one. Call again to order tix on phone, extra fee! Ok, I'll do online, but I want to cancel the 1st tix. GH: "Ok, mail the tix to..." ME: There is NO tix to mail. THen I was on HOLD for 30 mins & never came back! 3 hrs w/ cust srvc!

Scott R.

08/17/2016

Overall

Anyone investing with FirstGroup is a fool. Check Greyhounds service, they are so busy sucking on the government tit nobody is noticing that 99% of their reviews are horrible. They treat their passengers like trash. I am calling my congressman tomorrow.

The one star is overly generous.

Tyler R.

08/16/2016

Overall
Service

This is the absolute worst way to travel I have ever seen. Costumer service doesn't care about you at all. They find no way at all to help you. They just redirect you, or send you back to the bus station that tells you they can't help you to call costumer service. All his stations here in LA are closed except Shreveport, because of flooding and they REFUSE to reroute me. Even if I drove all the way to Shreveport to leave from there!! Absolutely HORRABLE service. All they can tell me is to keep rescheduling my ticket until BR opens. As I said once before IS UNDER WATER. It's not opening any time soon. And they refuse to do anything to help me! F$&@ greyhound!!!!

Mechele W.

04/15/2016

Overall
Service

I had the worse exsperience in my life on greyhound in new mexico texas and kanses ill never ride greyhound i need my money back or give me a job or im goin to sue.somebody got stabbed a 5hour layover because they sould have had it fixed befor everybody got on the bus they only gave us food vouchers bad service.........

Glee M.

04/13/2016

Overall

THE WORST THING I HAVE EVER EXPERINCED. The customer service agents in Dallas were more worried about their cell phone than the paying customer. The drivers were VERY rude, I was yelled at when I asked if I was suppose to board or not. ( this was my first trip with Greyhound.) The bus stop in Kansas was a drug infested closed gas station with no lights. We arrived at 5 am and the bus was about 1 1/2 hrs late. When it did arrive the driver pulled up, and said she was full. I had to wait another 12 hrs for a different bus . The bus stop restroom in KC was a urine soak mess and you have to take you luggage thru that if you want to use the restroom, There was drug dealing in Dallas, right in front of the building. the customer service line is located in the Philippines. The list goes on and on. Oh yeah, Even though all this happened, the trip was paid for in advanced , the company took my money and I'm still waiting on a refund. It was almost like being held hostage. NEVER AGAIN

Sandra J.

04/11/2016

Overall

I first tried to purchase ticket online it continue to give me round Trip call to inform them was told they could assist the agent was very nice he quote a price but I did not have the name of my dgt in law. So I had to get the information and call back when I did I was quote a nearly $10.00 higher rate so I asked to speak with a supervisor he stated he was sorry and was going to give me a discount which turn out not to be it 2as for a wronge date . when my son got there was when we found that out. There was no assistance and was told there was no supervisor to help correct the problem so my son end sitting at the bus station for 3.5hours because it was to late to get on a bus that had 2empty sits. Due to a simple thing as correcting a date.and not giving correct information to a customer. I would never recommend grayhound to anyone.

Dan T.

04/05/2016

Overall
Service

Well greyhound is not exactly known for on time services but today the station crew in Dallas stood out I missed my connection by 10 minutes so greyhound paid a cab $32.00 to get me to the next stop so I could catch up to my missed bus and continue my trip a big THANK YOU to the two ladies that helped me get on board schedule 1508 they went above and beyond I am impressed and a big grey dog fan

Fabgriffin ..

03/11/2016

Overall

Greyhound over books their trips and then refuses to give a refund for 6-8 weeks. They are terrible There was 21 people denied a seat on a bus. Really 21 overbooked seats. This would be a good class action suit for a young lawyer. Go to Tifton, GA and watch how many people are denied their paid seats. Then when the ticket is reissued you get the same problem the next day. Crazy right! Then when you complain, It's like oh well at least we will give you your money back. Grey hound does not even deserve a 1. They are TERRIBLE!!!

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