11411 E Northwest Hwy Ste 233, Dallas, TX 75218
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Great customer service! Amy was very friendly and efficient. I made a reservation on online and received a courtesy call asking did I need a ride to the location today. Upon arrival my car was ready in a timely manner. I will definitely be using this location for the holidays.
Customer service was terrible at this location. We went there straight from the airport. The first thing they said was "what car do you want?" They pointed to a large parking lot, but wouldn't tell us which cars were theirs vs. customers of other businesses. They wouldn't tell us which cars belonged to which rental classes, only pointed to the lot and said "pick one." My mom is elderly and walks with a walker. She couldn't walk the entire lot to pick out a car. Once we asked them specifically to show us which cars were which, they reluctantly walked out to the lot with us. After we chose a car, the staff quoted us an OUTRAGEOUS price, even though I had given them my AAA/AARP discount information. I questioned the rate and told them I would go elsewhere, so they suddenly reduced the rate, stating that the inflated rates were due to storms in the area more than four months prior!!! I've never had such poor customer service as I received from this location! Very unprofessional!!