Deno's Of Highland Park
62 Highland Park Vlg, Dallas, TX 75205
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Parking: Garage, Street, Valet
Wheelchair Accessible: Yes
Price Range : Average
No coupons available
1st time customer for shoe repair. Said hello twice to employee who ignored me to continue texting on her phone! When she finished she was not at all interested with helping me shoe repair. Not friendly and helpful at all!!! Will never go back or refer friends to this shop. Shocked by poor service and ‘I don’t care attitude’
I truly recommend Deno's for your shoe repair. I have two great experiences with them:
Last year, I took my Christian Louboutin pair to get the heels fixed. Since the leather on heel, was a specific gold leather and they did not have it, Dorthy offered to go to the Christian Louboutin store in the village and check if they had any of the leather, she personally walked to them and checked if they had the leather for me. Since they did not have it, Deno's shipped my shoes to Paris to be fixed and my pair came back looking like the day I purchased them. It did take about 3 month but the wait was worth it.
Today, I had my second great experience at Deno's. My brand new Valentino pair heel got stuck in stone Gravel withing the first 10 minutes of wearing them to a party and the heels got damaged. I took my heels to Dino's and got lucky to see Dorthy, the same lady is there. She was extremely sweet and helpful, and got my heels waxed, same day, within 10-15 minutes waiting, and they look very very good.
In general, it is very hard to trust someone with your treasures, but Deno's makes it easy with their amazing customer service and professional work.
THE WORST CUSTOMER SERVICE!!! Doesn't deserve any stars. I do not recommend them for any dye job. I had a new jimmy choo bangle bag treated so that it would resist stains. It didn't help and when I brought it in for cleaning, they said it wouldn't clean well so they recommended dying it. They dyed it and the color was awful (pinky beige). I paid for that dye job and asked them to dye it brown. When I picked it up it was very splotchy and they said it couldn't be avoided. I had to pay again and still was not satisfied. I only used this purse a few times and it was now relegated to storage as I wouldn't use it as it was. I finally found a source, Tulsa Leather, who was able to dye it a solid brown. When I went back to Deno's to voice my dissatisfaction, they were arrogant and rude. I've been a customer of theirs for 10 years and will never be back!
i took my louis vuitton bag there,because i ruined it when i tried to clean it with Mr. Magic, do not do that! So the color faded and i i needed a color restoration, they gave my bag back in 2 weeks, i coudnt believe my eyes, it looked like i didnt ruin it, a great job!
08/07/2011Provided by Citysearch -
They ruined my beautiful Italian bespoke Erte sandals! The person at the counter nodded and said she understood. But instead of putting a new bottom layer on the HANDMADE STACKED LEATHER heels, the heels were completely removed, discarded and replaced with a blob of solid rubber. For which they charged $20. My hardly worn, top of the line designer shoes now look like I bought them at Payless. I wouldn't even trust Deno's to fix this mess. How dare they throw out part of my shoes? Sloppy and stupid is how. Beware!
07/15/2010Provided by Citysearch -
I took a few pairs of my shoes in as well as my daughters school shoes. I was told they would be ready in 1 week. When I picked them up, they looked great! They also called to remind me to pick up another pair of shoes that needed extra work. Very happy with them and I would use them again! Why pay more money to buy brand new shoes when you can have Deno's make them look like new again? Especially during this economy. Also, the girl at the front was super friendly and helpful.
11/02/2009Provided by Citysearch -
I took a very nice leather bag into their shop to be cleaned. Estimate given was $50 and I pointed out the spots that I thought deserved extra attention. When I went to pick up bag (after having to call myself to check on its status), it looked as if nothing had been done to it. I was told that to spot clean (since they said they had already cleaned and buffed the bag) it would be more money, which I was not told a month ago when I dropped the bag off at the shop.
This is the second time I have felt like I have been taken advantage of by this store. I thought the first one was a fluke, but clearly not. I will now take my bag some place else to have it cleaned for the fall and I will never go back to this store. The salesperson made me feel like I was over a barrel -- either pay more money to have it done right or leave.
I have had friends who have had good experiences here, but two strikes is enough for me.
02/25/2009Provided by Citysearch -
I have lived in Atlanta, NY, and LA, and have used the top shoe repair shop in each of those cities. Without a doubt, none of them can hold a candle to the outstanding work that Denos of Highland Park does! I take great pride in my shoes and handbags so I like to take care of them. Denos is the only shoe repair place I have been to where I get the sense that they care about their work as much as I care about my shoes. The staff there is very nice and helpful. In fact they are so good that now several of my old friends in Atlanta and NY mail me their shoes to have Denos work on them. I don't blame them, if I have to move again I plan on doing the same thing!! Keep up the good work Denos!!
01/04/2009Provided by Citysearch -
If you don't want to have your shoes butchered, avoid Deno's. Then Deno owned the place it was great. The people that manage it now work of an owner that bought it and is not on site. It is basically the most expensive and worst place in Dallas to get shoes repaired. The destroyed a pair of my Aldens and my wife's boots. They they yelled at us for bringing this up. I gladly moved on. Please avoid our pain!
11/28/2008Provided by Citysearch -
Said they were able to replace the soles of a pair of Christian Louboutin 5"" heel pumps. The sole job was okay, but they had to cut part of the bottom arch area to be able to...The problem I had with this is the quality and craftsmanship was poor and has come apart for the FIFTH time already in less than a month and half. I had returned to get it fixed free of charge, but the hassle and not being able to wear my shoes much in the past month and half because they have been in the shop is ridiculous. I'm worried they are goig to try to ruin the shoes even more if they cut even higher in the arch.
IF YOU CAN'T FIX THEM, YOU SHOULD HAVE TOLD ME IN THE FIRST PLACE INSTEAD OF RUINING MY PAIR OF SHOES.
11/23/2008Provided by Citysearch -
Deno's Shoe Repair is the absolute worst. Don't get fooled into using them because of the nice address. They are not the original owners and basically a ""chop shop"" for leather. I am writing this as they have basically destroyed two pairs of shoes, an Alden pair of shell cordovans ($650 gone), and a pair of John Lobb balmorals ($1250 gone). They put grooves into the shoes which cannot now come out, instead of polishing. The manager there told me ""that's the best he can do, sorry"". No refund or offer to help. Avoid this place, I later found out from friends they have had a similar experience
My friend showed me the great job Deno's did on her Jimmy Choo purse, so I took my favorite well-worn Marc Jacobs purse in for a clean-up. (two other shops wouldn't touch it) In about a week, they called me to pick it up. Wow! It looked almost brand new! I'll be back soon.
After my friend showed me the beautiful job Deno's did restoring her Jimmy Choo purse, I took my well worn favorite Marc Jacobs purse in for a clean up. (Two other shops wouldn't even touch it.) Wow! It came back almost like new in about a week. I'll be back soon.
I am so disappointed in the whole experience I had there. I brougth them two handbags (coach, prada) to have cleaned. I paid $100 and neither one of them look clean. It looks like they got a cleaner from the grocery store and "wiped" them both down with it!!! They look so bad. Not only that, they called me to tell me that my purse was ready, and I asked " both of them?" the lady said "oh, you brought in two, don't come yet, let me check and I will call you back." they never called back. I called the two days later and both bags were not ready, and they said athey would call me. Monday rolled around and I still had not recieved a phone call so I called and asked and they said they were both ready. Don't waste your time or money!
06/23/2008Provided by Citysearch -
About two month ago I brought a ladies bag and a pair of shoes to the store for repair. One week later I returned to the store to pick up both items. The shoes were repaired, the bag could not be found.
The lady attending interpreted, that the bag might not have been finished. I decided to take the bag unrepaired. After one hour wait the attendant explained that she can't find the bag but would call me asap.
Two weeks later after having not received any call, I called the store. One of the owners (Harry) said, that they have not found the bag, but that one of the employees was on vacation and might know about the bag. Again I was told that I would receive a call and that something like this never happened before.
Another two weeks later - again after not having received any call - I called again and this time was connected with the other owner (Jimmy) who explained that the bag could not be found and might have been given to another customer; this would be a ""normal"" mistake, which happens 4 to 5 times a year; however the store offers to pay for it.
Another week later my husband visited the store and talked to Jimmy. This time one of the explanations was that the bag might just have been thrown away.
I do not understand how a bag can be lost in a store. From my point of view the only explanation is that somebody has taken the bag purposefully and that the storeowner just does not care to really find the bag. I could not see any real initiative from the owners including communication between them to really find and return the bag.
Offering to pay seems to be the ""easy way out"". The bag has very special design and a personal value to me that cannot be recovered and I have not received any acceptable explanation from the owner.
At another event around six months ago some accessories that belonged to boots I had to repair at the same store were lost, but found again after some search.
11/29/2006Provided by Citysearch -
At the referral of Gregory's at Galleria Dallas, I took a pair of $300 boots to Deno's to have the shaft taken in (it was too wide). The work was flawless and was done in under 2 weeks. It costs about $45-$55 to have it done, based on the material. The staff is polite and attentive and they take pride in their work. I take all of my boots there for alterations and care.