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Extra Phones

Phone: (214) 670-3760

Fax: (214) 670-3760

TollFree: (800) 926-9400

Payment method
amex, mastercard, all major credit cards, discover, visa
Location
Dallas City Hall
Neighborhoods
Central Dallas, Government District, Downtown Dallas
AKA

Dallas Water Utilites

Dallas Water Utilities Department

Categories
Electric Companies, Government Offices, Utility Companies

Reviews

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John E.

06/12/2013

Overall

Dallas water utilities dept customer service is by far the worst I have ever had the misfortune dealing with. You would think you were applying for a huge loan or something. I had to go through proof of ownership of my home I own outright, pictured ID and my social security number and still had to wait for several days to have a simple lock removed from my meter valve.

Customer service doesn't seem to care about the needs of a new customer. The customer service department needs a complete overhaul for the needs of customers that pay their wages. People matter.

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