710 E Ann Arbor Ave, Dallas, TX 75216
Catfish Floyd's Restaurant
Bike Parking: No
Cuisines: Japanese, Asian, Family Style, Take Out, Seafood
Takes Reservations: No
Outdoor Seating: No
Price Range : Below Average
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My husband and I have bought fish from Catfish Floyd's for quite a while. On April 21, 2012 I went in and bought a 15 piece family meal for $43.00. I noticed that the smell was funny in the car on the drive home. I live in Cedar Hill and drove to Ann Arbor Street in Dallas to get this fish for may family's dinner. When I got home and served the fish no one could eat it. It was very tough, as if it had sat for a long while and put back in hot grease and re-cooked. The fries were also cold. I called and spoke to Elgi, who said that if I bring the fish back in they would make me some more. I explained to her that I lived too far to drive back over there and if she could take my name and possibly give me a credit when I come back over. She said that she could not do this without the return of the fish. I only go that way when I am buying fish, and I am not going to keep fish in my refrigerator until I decide to make that trip again. I asked Elgi to have Mr. Floyd call me a.s.a.p. If I don't hear from him with a satisfactory resolution, he will lose a good paying customer, and I will not be recommending his place to anyone again. The only reason I gave it a 1 star rating is because of past experiences because today it would be "0" stars. I am also adding this to my facebook page.
03/09/2012Provided by Citysearch -
Hi, I went in to your Ann Arbor location on 3/8/2012 and purchased a meal for my family and some business partners of mine working late. That fish I know was not up to Mr. FLOYD'S standards. I called in to make my issue known just now and the young lady who answered said ""Oh, Ok"" and hung up the phone. Talk about CUSTOMER SERVICES! That could have very well been my last $45 to feed my family and decided to spend it with CATFISH FLOYD'S. Just know that I will not be spending any more of my money with you & I will be sure to let everybody that will listen how poor your food (tarter sauce is not what it used to be) and service has gotten. Thank you