AAA Moving Solutions
2611 Ross Ave, Dallas, TX 75201
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AAA Moving Solutions is the best moving company in Dallas!
The initial conversation with Bob the scheduler was very pleasant. I have had some bad experiences with previously used companies and I was hesitant to go with a company just because I received a flyer on my door. Bob assured me that the staff at AAA was a great group of guys and gals and that if I chose to move with them I would be impressed. Based off the initial conversation with Bob and the wonderful and discounted rate on my flyer I chose to move with them. Best decision ever!
The day before our move I heard from my very own relocation specialist, Nick, who checked that nothing had changed from the original plan and indicated what time I was scheduled and what time they would arrive. Nick and Pete arrived 15 minutes early, but we're patient enough to wait for me to finish getting my kids up before beginning the move.
The guys gotten straight to work, first running all the boxes and small items out of the truck and then they started with the furniture. They use some sort of plastic wrap to wrap everything with pad and I was just amazed as my kids and how efficient they were in doing so. It took about two and a half hours to get it fully furnished 2 bedroom apartment from the second floor onto the truck period after a brief 20-minute Drive they took payment and started unloading and let me say I was expecting to charge that would exceed the estimated price but the bill was about $75 less!. Amazing guys with great personalities and a tremendous work ethic! I will never go with another moving company again Triple-A will be my moving company for years to come!
I used AAA Moving Solutions to move me from one apartment to another, which is approximately 6 miles away from each other.
I was moving from a 1 bedroom with den to another 1 bedroom with den. The majority of my items were already boxed and ready once the movers arrived. All that was not properly wrapped was the furniture. The movers were mannerable and polite the whole move, but they were slow for an apartment move. The movers arrived at my apartment around 11:30 am, and we did not leave to drive to the next location until around 4 pm. They did not fully unload my belongings until 6:30 pm. With that being said, I was billed for around 7 hours at the rate of $89.95 an hour.
I have moved the majority of the same items at least 3 times before with another moving company and they take 4 hours maximum to move me, which has been a further distance than the current location.
In addition to my move taking a long time, I would also like to point out that everything was not moved into the apartment. I had some pictures and a water cooler that was not able to fit on the truck and I had a reclining sofa that they were not able to fit into the door of the apartment. The movers did not have the tools to detach the reclining sofa as well as did not present to me any options to get the sofa in the home. When I asked them what were my options, they told me that I could donate the sofa, which was not an option.
So the next day, I had to pay for a vendor to come out to my previous apartment and detach the reclining sofa (which only took him 5 minutes). The worse part of all of this is that I paid you all close to $700 to not have ALL of my belongings moved.
I would like to further state that I contacted them multiple times with my complaint and they never responded back. I feel taken advantage of.