Outstanding customer service, attention to detail during the packing process and move, great staff with positive attitudes made this a stress free experience. Highly recommended and will use the services again.
2051 Hughes RdGrapevine, TX 76051
From Business: Lonestar Truck Group is a truck dealership that offers new and pre-owned trucks and trailers throughout Texas. It offers new trucks and trailers from several makes, such as Braun, Sterling, Freightliner, Western Star, Kenworth, Sprinter and Chevrolet. In addition, Lonestar Truck Group has a pre-owned inventory that offers …
Just wanna say thanks to Black Tie! They did my day easy!! They worked hard fast and professional! I'm gonna recommend to all my friends!
Great service! Carl & Mike are wonderful! Moving isn't just things! It's our whole life, a lot of memories are packed into boxes! They take such care with our things! We definitely will recommend them to our friends and family! Thanks for making our unloading process a breeze!
Absolutely AMAZING job!!! I would recommend these movers to anyone. They were the most efficient movers I've ever had. All the guys were super nice and extremely helpful! I will never use another moving company after today Black Tie Movers are the only company I will ever use. Ishmael, Marcos R., & Gabriel R. were phenomenal and all deserve raises. Hands down the best! Worth every penny.
Very happy with the overall move. Crew was great, worked fast and were a pleasure to deal with. I have used Black Tie a few times and have been pleased with all my moving adventures.
Black Tie was on time, professional, and knew exactly how to care for and protect my furniture. This was the best moving experience of my life!
**BEWARE** The owner is a well known scammer. Most of his business are banned from the state of Georgia and the City of Dallas due to several lawsuits and shoddy deals. He moved to Texas after being banned from Georgia. Make sure you have everything in writing and have him sign it if you do business with him.
WORST MOVERS IN DALLAS, UPTOWN. DISRESPECTFUL, DISHONEST people from the top down to the movers. CRACKED our SAMSUNG TV, DAMAGED our Couch. LIED ABOUT INSURANCE. MOVERS became CONFRONTATIONAL with CONDO STAFF. I WOULD RUN. They TAKE your MONEY and HIDE when something is WRONG. NO CUSTOMER SERVICE. Can't believe we TRUSTED THEM. AWFUL EXPERIENCE. Wouldn't wish this TREATMENT on my worst enemy.
Called to confirm delivery for today. First three times I dialed the exact same phone number from my phone's memory, received and "error" message and disconnect. Called successfully at 8:12 am to be answered by an automated voicemail system that told me "this call is being recorded for quality assurance"... I am the 19th caller in line... the estimated wait time is roughly 19 minutes.... after holding for 30 minutes, the phone was answered, the hold music stopped but no one was speaking to me. I could hear people speaking in the background so I called out to them for nearly 5 minutes. Finally, someone answered me, I explained what had happened, he apologized and said they "just opened" at 8:48 am. I confirmed that he said they "just opened" and that it is really 8:48 am.... he said yes. After he confirmed delivery for today, he asked if my "contact phone number" was correct for today. He read it to me and I said "no". He then said "thank you and stand by that phone for a call 30 minutes before delivery". What the heck? If a customer tells you the phone contact number is wrong, wouldn't you ask for the correct number? So I asked him why he didn't correct the number and only then did he ask for the correct number. I then asked to speak with his supervisor. I am still holding..... he said he would transfer me immediatlely. My cell phone tells me I have now been on hold for 57.22 minutes and I have a new recording that says the estimated hold time will be 13 more minutes.... it is 9:09 am.... I wonder if I will receive my delivery today between noon and 4:00. I called from my home phone to see if I could reach someone else. Tried the "vendor" option, held for another 5 minutes or so only to be told that person wasn't available... interesting... stay tuned for more details from me.
Terrible experience! Just like the other reviews stay away from this company! Said they would deliver on Wednesday but didn't deliver until Saturday. Plus you can't get ahold of anybody!