Even 1 star is a lot for their lack of knowledge and responsibility cleaning expensive fabric. I gave them my $1,000 beautiful suede and fur vest for just cleaning off the dust at the bottom of the jacket (suede side) in Feb of this year and this is what I got from them- see the photos. They told me their team has 10 years of cleaning leather and suede experience but someone with even a basic knowledge or not in denial can see how this vest is ruined. After my first complaint that the vest is burned, changed color, texture and now looks like a $20 vest (I had to make many complaints for them to even take this seriously), the guy at the counter first tried to get rid of me by being super rude but when he saw I wasn't leaving, he brushed the fabric (of course with no change in appearance) and told me that would help the burned fabric. Yea you can remove the burned and change of texture with brushing fur!! After months of complaints and more than 100 emails exchanged with the owner they sent the vest to a who knows source and their letter says they don't even see change of appearance. Like are you kidding me. And this is after I spent almost $200 paying them for basically burning my vest. It's one thing to not refund me my money or at least the money I paid them to ruin the vest, it's another thing to not even admit the change in appearance and that's why I am leaving this review so people can see they have no clue (or are in denial because it is obvious to even the naked eye) how to handle quality fabric.
11722 Marsh Ln Ste 346Dallas, TX 75229
Their precision in tailoring my wedding dress and six bridesmaid dresses on a short time was wonderful. Their work was beautiful and you could tell it was made with high class and exceptional work. If you need something done the same day they will make sure to get it done. Along with the wonder…
2404 N Hall StDallas, TX 75204
I have been to several cleaners in the area, and this is the first place that I found with excellent service. I brought in my dress with a stain that I didn't think would come out. I was concerned being that this is my favorite dress... so I asked to speak to the manager. He took a look at it, a…
3220 N Fitzhugh AveDallas, TX 75204
I have been an occasional customer here for several years. I've always had fast, friendly service and everything turns out as expected. The drive through service is very convenient. I've met the manager/owner and he seems like a good guy. All the other folks that work there are also great (the o…
17194 Preston RdDallas, TX 75248
From Business: Welcome to Image Dry Cleaners dry cleaning and tailoring valet, your online resource for the best dry cleaning delivery service in the Dallas Fort Worth Area. We offer residential and commercial dry clean and laundry services. If you are not able to stop in, let us save you time and gas! We offer three convenient ways to r…
15. Eco Cleaners
2101 Cedar Springs Rd Ste R170Dallas, TX 75201
From Business: Our founders have been operating very successful fine dry cleaners since 1987. Every one of our stores provide eco-friendly, safe, non-toxic dry cleaning and laundry services. Eco Cleaners is our new name and we have three Dallas area locations to serve you with 2 new locations scheduled to open in 2012.
17. Swiss Cleaners
3030 Mockingbird LnDallas, TX 75205
What an amazing and quick experience I had with Swiss Cleaners Green. Came in town for an interview and my only white dress shirt had a stain on it. Found this dry cleaners luckily and they took it right out. Spotless might I say and the staff was very friendly. Even got compliments during my in…
20. Lakewood Valet
1122 Cordova StDallas, TX 75223
Lakewood Valet is a Personal Shopping Service,Errands,Petsitting Service.We also take care of Holiday gifts,Birthday gifts ,all occassions.,Light Landscaping we install small plants. We provide a Catering as well. Kristin Baltus has given us exceptional service and has gone over and beyond t…
4509 Greenville AveDallas, TX 75206
this place is great, dropped off 12 garbage bags full of old clothes that are to be donated, and they had them ready in no time, they even had a ziplock containing an apparent 30 dollars cash that had been left in various bits of clothing! I was amazed at their honesty. Great place, and very che…
26. Eco Cleaners
4330 Lovers LnDallas, TX 75225
BEWARE!! I have been going to Eco Cleaners for over a year. I go back because it is incredibly convenient to my home. For a while, I overlooked the shirt per batch that was ironed incorrectly or where wrinkles were ironed into the shirt (which eventually ruins the shirt) but I started to keep t…
6510 Skillman StDallas, TX 75231
Do NOT use this cleaners. I dropped off a jacket and dress on a Friday and was told it would be ready on Saturday after 5. I went by Saturday-not done, okay understandable give them a chance and was told to come back Monday. Went by Monday--told itwas not ready--I offered to just take it some…
9646 Audelia RdDallas, TX 75238
Clean Care Cleaners 1. has incompetent, cold customer service 2. lacks organization and timeliness, and 3. is disappointing and undeserving of service. Poor Customer Service: When they lost my dress, the manager DID NOT APOLOGIZE, or offer a refund or discount. She said that she would look …
2904 Oak Lawn AveDallas, TX 75219
From Business: Since 1991, we've been the area's best dry cleaner and alteration service. We specialize in providing pick up and delivery dry cleaning service to your home or business. Our loyal customers come to us for tailoring, alterations, bridal, custom-made suits, fur, leather repair, reweaving and any intricate task that requires …
Staff have a very unprofessional attitude. Maybe overworked and understaffed, I'm not sure about that. Yet, I did notice they treat African American people like a number. No smiles unless its a good looking man. No please or thank you's. You always have to check your clothes. May walk off with someone else on a regular basis. I will never use this dry cleaner's again, just not worth the stress. No real accountability regarding your clothes!
I took my new french coat here. They did a great job on it and the people who work here are also friendly and have good experience with clothes. As they did a good job on the coat, I took my other clothes there aswell. They do great job for Laundry shirts!! I didnt find such service anywhere. Here they hand scrub and clean collars and cuffs of shirt and give special attention to it. Will definitely recommend it to all! Its value for money spent!
TERRIBLE EXPERIENCE! This store has ruined two pieces of clothing, overcharged for drapes cleaning and on top of that the drapes shrink! They are very pleasant people when you pay for their expensive cleaning but TERRIBLE customer service when it comes to be accountable for their mistakes. DO NOT DO BUSINESS WITH THEM!
Great service and very prompt!!! Everyone who works there is very professional and I see them every week for my dry cleaning needs!
I have been going here for years. They have got greasy food stains out of delicate silk with beading. They have removed stains that I thought were going to be impossible. Also, they are fairly priced and very friendly. Love this place
This location is permanently CLOSED. Went by there yesterday, 04/01/2017, the building was empty inside & there was a "For Sale or Lease" sign on the top of the building.
You just can't compare. All dry cleaners clean, but when you add in service like this one.... that's when you become a loyal customer and come back again and again!!! Definitely recommend.
The customer service here is so great!! Every time I come in the service is consistently great!
Poor customer service. Dropped off for same day service and came to pick up at 6pm, they decided to hold a piece without calling or consulting me. When I brought this to the attention of the manager he told me, when you run your own dry cleaners you can make those calls. What happened to customer service?We get the right to choose where we do business and treating people in this manner without the common courtesy or respect to allow me to choose if you hold a piece that I needed for same day service.