Even 1 star is a lot for their lack of knowledge and responsibility cleaning expensive fabric. I gave them my $1,000 beautiful suede and fur vest for just cleaning off the dust at the bottom of the jacket (suede side) in Feb of this year and this is what I got from them- see the photos. They told me their team has 10 years of cleaning leather and suede experience but someone with even a basic knowledge or not in denial can see how this vest is ruined. After my first complaint that the vest is burned, changed color, texture and now looks like a $20 vest (I had to make many complaints for them to even take this seriously), the guy at the counter first tried to get rid of me by being super rude but when he saw I wasn't leaving, he brushed the fabric (of course with no change in appearance) and told me that would help the burned fabric. Yea you can remove the burned and change of texture with brushing fur!! After months of complaints and more than 100 emails exchanged with the owner they sent the vest to a who knows source and their letter says they don't even see change of appearance. Like are you kidding me. And this is after I spent almost $200 paying them for basically burning my vest. It's one thing to not refund me my money or at least the money I paid them to ruin the vest, it's another thing to not even admit the change in appearance and that's why I am leaving this review so people can see they have no clue (or are in denial because it is obvious to even the naked eye) how to handle quality fabric.
Staff have a very unprofessional attitude. Maybe overworked and understaffed, I'm not sure about that. Yet, I did notice they treat African American people like a number. No smiles unless its a good looking man. No please or thank you's. You always have to check your clothes. May walk off with someone else on a regular basis. I will never use this dry cleaner's again, just not worth the stress. No real accountability regarding your clothes!
I took my new french coat here. They did a great job on it and the people who work here are also friendly and have good experience with clothes. As they did a good job on the coat, I took my other clothes there aswell. They do great job for Laundry shirts!! I didnt find such service anywhere. Here they hand scrub and clean collars and cuffs of shirt and give special attention to it. Will definitely recommend it to all! Its value for money spent!
TERRIBLE EXPERIENCE! This store has ruined two pieces of clothing, overcharged for drapes cleaning and on top of that the drapes shrink! They are very pleasant people when you pay for their expensive cleaning but TERRIBLE customer service when it comes to be accountable for their mistakes. DO NOT DO BUSINESS WITH THEM!
Great service and very prompt!!! Everyone who works there is very professional and I see them every week for my dry cleaning needs!
I have been going here for years. They have got greasy food stains out of delicate silk with beading. They have removed stains that I thought were going to be impossible. Also, they are fairly priced and very friendly. Love this place
This location is permanently CLOSED. Went by there yesterday, 04/01/2017, the building was empty inside & there was a "For Sale or Lease" sign on the top of the building.
You just can't compare. All dry cleaners clean, but when you add in service like this one.... that's when you become a loyal customer and come back again and again!!! Definitely recommend.
The customer service here is so great!! Every time I come in the service is consistently great!
Poor customer service. Dropped off for same day service and came to pick up at 6pm, they decided to hold a piece without calling or consulting me. When I brought this to the attention of the manager he told me, when you run your own dry cleaners you can make those calls. What happened to customer service?We get the right to choose where we do business and treating people in this manner without the common courtesy or respect to allow me to choose if you hold a piece that I needed for same day service.