The Greyhound Bus Station in Atlanta, Georgia used to rival an airport. It was centrally located, had a parking deck, was big, clean, and efficient in handling passengers. But it was relocated in 1996 so Atlanta could build an Olympic Park. Since then, it sits in a dilapidated corner of Downtown across from a strip club. The building looks like a double-wide trailer. There are no bus bays, only a street. Parking is scarce. The inside is cramped. The place is filthy, especially the restroom. The self serve ticket machines rarely worked when I was there. The customer line was horrendously long. There was not enough chairs. God help you at Thanksgiving or Christmastime. People from all over America get their first impression of the city when traveling in by bus. What a pitiful sight! Greyhound, you and Atlanta need to do better!
Never dealt with anybody as rude as this office. From what I understand to run a company you need people who are driven and care about their jobs. These people are only there for a paycheck and do not care about the people. I informed them how rude their staff was and their response was "And". Upper management needs to look into this location and make some adjustments cause it's unacceptable. If they hate their job that much then move on.
I AM DISABLE, & I WANT MY BAG, LAS VEGAS GREYHOUND IS NOT GIVING IT TO ME, help me get my bag from greyhound: i took a trip from la to lv on 1.30.18 i had two bags check, i didnot get my bag lv, CHANTRALL & JASPER & another guy(250 LBS WHO USED HIS BODY TO PUSH ME AROUND) BECAME RUDE & started bullying me, GET OUT GET OUT, SHE HAS NO BAG, SHE IS LYING GIVE ME THE BAGGAGE CLAIM & I WILL THROW AWAY(CHANTRALL SAYS), EVERYTIME I GO THERE THERE ARE ONLY THOSE TWO EMPS THERE & SAME SCENES, I HAVE MT TAX PAPERS, MY FAMILY PHOTOS, MY PREPAID PHONE & OTHER IMP PAPERS. I HAVE TO LET IRS & FTB KNOW THAT GREYHOUND IS HOLDING IT HOSTAGE & USING BULLYING SYSTEMS, I TRIED TO CALL THEIR 214 # & CS #, IT GOES TO MANILA, IT FEELS LIKE GREYHOUND IS DRIVING PPL IN MANILA & NOT IN USA, ON 2.3.18 I WENT AGAIN TO TALK & BEG THEM IN THE NAME OF GOD TO RTN MY BAG, LACCD SCHOOL WAS STARTING MONDAY 2.5.18 & I HAD CLASSES, SO I BEG FOR MY BAG SO I CAN ATTEND MY CLASSESCHANTRALL SAID LOOK! LOOK! THERE SHE GOES ACTING, THERE SHE IS LYING, IF CHANTRALL IS SO SMART MR. CEO U SHOULD STEP DOWN FROM UR POST & SHE SHOULD BE THE CEO, SHE CANT SEE A BASIC TICKET THAT HAS TWO PARTS, ONE PART IS FIX TO THE BAG & THE OTHER IS GIVEN TO THE CUSTOMER, IF SHE CANT SEE THIS & SHE CANT UNDERSTAND THIS BASIC THEN SHE NEED GLASSES. I DONT WANT TO SAY THE REST MR. CEO, plz GREYHOUND CEO I WROTE TO YOU THREE TIMES, BUT U NEVER REPLIED, WHEN WILL U REPLIED, WHAT DID I DO, UR K. ESCOBAR FROM LA OFF, JUST WANTED TO SEE WHAT I LOOK LIKE, WHEN I WENT THERE CHANTRALL& JASPER THERE, U HAVE ONLY TWO EMPS(chantrall& jasper) AT LV OFF, NO ONE ELSE, JASPER 86 ME. DONT U HAVE ANY DISABLE ADVOCATE IN UR COMAPNY WHO CAN HELP ME, DONT U HAVE DISABLE WORKING AT UR CO, WHY I CAL 214 # IT REACH MANILA I AM NOT IN MANILA, I DID NOT GO TO MANILA & I DONT KNOW THE CULTURE OF MANILATALK TO ME MR. CEO: WHY UR EMPS ARE NOT RTNING MY BAG, WHAT IS WRONG
FUCK GREYHOUND!! y'all buses keep breaking down yall bus drivers don't know what the hell they doing I'm leaving NC and y'all telling us tohold up not telling us we had to wait a whole 2 1/2 hour wait for another bus I will NEVER EVER EVER catch the Greyhound again like I said before FUCK GREYHOUND INC!!!.
ONE STAR IS TO GO OF A RATING!!!!Headquarters please please take action!!!!!! I have witnessed people being treated less than human . I also had a incident were we paid to exchange a ticket and then could not board the bus. After at least 5 calls I was able to get the time changed .For God sake get these people some training and make them be held ACCOUNTABLE. If not hire someone that will represent your company with Pride .Something has to be done!!!!!
This a very unprofessional Business especially Columbus station the drivers walk off the bus an left people on no one has told us anything people get to do whatever they want at the station it's unsafe they need to fire everyone working there
I am rating this company as a 1 star only because there is no option available for a Zero rating.My brother was booking a trip from Orlando to Boca Raton. The charge should have been $62.00 including the $2.50 charge. I volunteered to pay for the ticket with my credit card. I saw no information online about an $18.00 surcharge if I used my card instead of his. This is highway robbery and as far as I am concerned fraud.
This is the worst bus service, greyhound don't give a dam because the people are limit to bus service because if there was another bus service going to Wichita Falls I would take it but that is ok I will drive. I am going to contact our congressmen and who ever I need we need to do something about this because you people are up there collecting a check for not do a damm and as far as customer service that is a joke and Gracie someone needs to cut her ass off. All of my 61 years of living riding greyhound that more money this company makes the worst the service. I hope ya'll are all happy and if they let anyone else read this please contact your representative and let them be aware of this we as customers have been dealing with this s!!t to long. I am right here at the capital, I am going to see what I can do.
safe company with great service! It has crystal clean , comfortable and safe vehicles all the times that we experienced throughout the years that we have been having them for transportation needs. We will certainly choose RW TRANSPORTATION, whenever we need in the future and we will definitely refer
The owner is an incredible lifesaver. I was stranded with very little cash and he went out of his way to work with me so I could get out of the rain. What's more than that, he was professional, his cab was spotless and in good working order. I highly recommend utilizing his taxi service. It's easily the best taxi company I've ever ridden in.