Ausby Car Rentals a.k.a. Rent-a-Car of Texas is a SCAM. Do NOT rent from them. The cars are old and in DEPLORABLE condition (body and engine) The customer service is HORRIBLE and they find ways of charging you extra fees. They are DISHONEST and should not be in business.
Avoid this dealership at all costs. I've had my previous car serviced here before. While the staff have always been courteous, there was always an issue with the service. Bolts holding the components around the the engine were never replaced. Completely removed and never returned the air filter screws (had to use industrial zip ties to keep the lid in place while we ordered new screws). Minor scratches to the cloth interior. One time a lug nut was not returned after doing a tire rotation.This time, the service center damaged my new vehicle and have yet to resolve the situation. Went in Saturday February 3rd for the 30k maintenance and state inspection. During this process, my vehicle was damaged and the windshield had to be replaced. It took them over 3 hours to gather the courage to tell me about said damage while I sat and waited (this should have been an hour/hour 30 turn-around). The bumper, hood, and roof all sustained damage. While they replaced the windshield "free of charge," they did a horrible job of cleaning up the mess inside the vehicle. To the point of "if someone sat in this car, they would have been hurt." There were glass pieces everywhere along the front seat, floorboards, dashboard, even the glove box! I understand that glass tends to travel, but the thumbnail size pieces were sitting on the passenger front seat. In plan view. There is no excuse to have had my car returned to me in such a manner. Instead of going back to the dealership to have it cleaned, I did it myself. I no longer trust them with my car. There was even glass in the air filters. I had to get new ones as a precaution. It's now been a month since this incident occurred. No call back. Every time I call in I get placed on hold or sent to a full voice mail. The corporate office continues to do nothing and sends me back to the dealership.
Very fast service . Experienced landscaping and beautiful work. I've never seen nothing like it I love it
it seems they go by "Rent-a-car of Texas" also.had a one day rental on 17th july(2200 WEST 32ND STREET UNIT 61-3033, DALLAS, TX 75261 USA) & they charged me $150 refundable deposit.it's been a month & i still don't see any refund.i tried to contact them by filling a form on their website & when i entered all the details & click submit, it just doesn't do anything,just shows up the same page.i called them multiple times & they forward me to billing department & WHICH ALWAYS GOES TO VOICE MAIL & I LEAVE VOICEMAIL & NOTHING AFTER THAT.I GUESS I HAVE TO DEAL THIS WITH MY CREDIT CARD COMPANY NOW.PLEASE STAY AWAY FROM THEM!!!!!!!!!!!!!!!!!
WARNING! SCAM! DO NOT RENT FROM THIS COMPANY!!!! THEY WILL STEAL YOUR DEPOSIT!!!If I could rate lower than 1 star, I would. This has been one of the most frustrating experiences of my life.... For starters, I found this company through Kayak's website. It listed it as Rentacar of Texas, and the price was cheaper than anybody else's so I gave it a shot. I should have known when something sounds too good to be true, it usually is....I proceeded with pre-paying for my rental car about a month before our trip. A few week's later, they took a $150 deposit. Okay, so far so good pretty normal stuff. When we arrived at the DFW airport, I never received a text or phone call about pickup. I finally had to call the company directly and after being transferred multiple times, we finally were able to get a text from the driver that he was on his way. He showed up in an older SUV with no kind of markings whatsoever to indicate that he was with the Rental car company. It was at this point, that I found out the company was actually called Ausby Car Rentals and not Rentacar of Texas. I don't know if these are the same company or what the deal is.... Mind you this is my first time ever in the Dallas area, so I was very skeptical, but proceeded since I had no other option really. We get in the car with the guy, and he tells us that we are going to a hotel. Turns out they don't even have an office near the airport, but the business is run out of the hotel, which was really sketchy to me. We get to the hotel, and our rental car is there and it looked to be okay. We go inside and fill out the paperwork, everything seems OK still.We returned the vehicle back to the hotel on June 28th. No damage, half tank of gas, everything was alright. I expected to have my deposit back in a week or so. The 4th of July holiday was the next week so I was patient to allow for possible delays. Finally after another week of waiting with no refund or emails, I call the company. This is where things get really confusing. The phone number sometimes will ring RentaCar of Texas, but other times Ausby Car Rental. They will give you the total runaround to try and get you off the phone. Transferring you to the "Accounting department" never gets a real person on the end. They send you to a voicemail and noone will ever call you back. I called this company probably 10 times over the span of a couple weeks, and kept getting excuse after excuse of why I hadn't received my deposit back. "The holidays delayed things" "They are waiting on the tolls to come back from the state" "Their systems were down" etc....... Not only did I not get the deposit back, but I never even got the confirmation email they supposedly sent multiple times showing that I would receive it back. I spoke with the guy last thursday and he said I would get the email confirmation by close of business Friday. I waited all weekend, and still no email or deposit showing back. I call again on Monday and he says for sure I will see it by the end of the day, still nothing. I call back today, and he places me on hold for 15 minutes, then transfers me to the non-existent accounting department again. I finally decided enough is enough, and I broke down and called my credit card company to dispute the transaction. PLEASE do not do business with Ausby Car Rental or RentaCar of Texas, they are running a scam!! They will steal your deposit. It is not worth saving the few extra dollars. I really hope enough of these reviews will get them shut down!!!!!
I was only in town for a week and this was the easiest part of my vacation thank you guys again for making my bday weekend amazing
Very unhappy. I made a web reservation for a multiple day rental. When I arrived to pick up my rental I was told that a credit card was required for my account for me to rent a car. I don't have any credit cards. After calling customer service I was able to transfer my reservation and free day rental to a family member. Just so happens that the family member with the credit card is under 25 and got a daily charge during the rental period. However the free day(s) take 3-7 days to process and transfer to a family member. I am still in the process of trying to get the free day(s) added to that reservation because it was a web reservation that initially had the free day before the reservation was transferred.
There are always good choice of clean cars. I have been using this facility for more than 4 years and its been great.
Check in and returning of vehicle were smooth and timely. The staff was courteous and showed some type of genuine care. Thanks much.
Ana Quiniones Great Costumer Service Thanks for all your Help.I sure will come back to Toyota of Dallas for my next car.