This business does not keep accurate records. They set an appointment window and don't keep it. I had to pay $60 up front on a card just to hold a spot for them to come out and diagnose what was wrong with the machine. I was told my machine needed a part and made an appointment for a follow-up time. The technician confirmed the appointment and then later called to say the part was not in. This was understandable with it being the holidays. A representative called me and set another appointment when the part arrived however the tech did not show within the appointment hours. I called to inquire and was told another part of the repair shop handled that part of the business and I would get a call back. I am still waiting for the call back.
Despite seeing his one star review on yelp I decided to give Mr. Brown a chance. I have a sub zero refrigerator and I can tell you any time anyone hears sub zero you know your getting ready to pay. His price was surprisingly affordable and he was very polite, my kids really enjoyed him. My only…
BEWARE!!! DO NOT USE THIS GUY!! This guy is a thief!! Asked me to pay for half the part in advance that he had to order the part. Took my money and ran! $202.00 dollars and two months later, I still have a beeping Refrigerator and no refund! After multiple calls, he promised to refund the …
12. APPLIANCE MASTER
AVOID. DON'T WASTE YOUR MONEY WITH THIS GUY!I had the most horrible experience with this guy www.appliancemasterservice.net he is based in Plano and charged me $245 to fix my dishwasher, all he did was to leave it working worst than it was before, lie in my face, and lie to the BBB when I tried …
Masters is the worst place to go they delivered a washer and when the guy got here he did not have a dolly to even unload the washer asked my friend if he would help them and when he got it in the house he failed to hook the washing machine up properly and he has ruined my floors in my house by …
22. Air Masters
We are very pleased with the work Randy Sotka of Air Masters does for us semi annually. He is very courteous, prompt and professional. Air Masters is a great company to do business with; we have recommended them to our family and friends with same great results.
I should have read reviews before having them (him) come over. I lost out on $65.00. Did no diagnostics. Just said it was the motherboard.. that's it.. no diagnostics, no inspection.. nothing.. I felt ripped off and now reading the reviews, these guys are cons. Think BBB needs to be notified about these folks. If you are reading this, pass on them.. 12-2017
Fraud Company. Please BEWARE. DO NOT LET THESE GUYS COME HOME. They have no expertise in fixing appliances, they use second hand/fake parts for appliances. When Larry first visited our house for a fridge that doesn't cool, without giving any proper diagnosis he brought some sensor and installed it in the freezer compartment. He said it would start cooling & would reach maximum temperature in 24 hours per manufacturer.The fridge wasn't cooling.He charged $355 and we issued a check. Later upon research we found out that a genuine sensor costs only $10 where he charged us $70 for the part. He also said he replaced the evaporator fan blade which again costs only about $6 for the genuine part. We weren't even sure if the parts he replaced were broken or if he just replaced them. When we watched videos on reasons for fridge not cooling, replacement of a sensor is a highly unlikely reason and the tools he used to diagnose were nothing like what we saw on the video. The fridge never cooled as he had promised. We called him & he said he would come back. Next day, he came & opened the back of the fridge, said the filter needed to be cleaned and it would cost $42 more. We said we would not pay him a $ extra as he hadn’t fixed anything. We asked him for a refund and he threatened to walk out the door leaving the fridge as is. He said there would be no refunds. He then said the condenser fan motor needed to be replaced. He removed the factory condenser fan motor from the fridge, broke its fan blade into pieces and kept the factory motor with him. He then went to look for a replacement fan motor in his van and came back to say he didnt have it, but he could put something temporarily until he gets the real part. We asked him where he got the parts from, no answer. He put some temporary fake fan motor on by drilling more holes into our fridge and left. He couldn’t even screw the cover on the back wall so the parts were left open and exposed. By this time I read the other reviews on yellow pages and realized he does this with every customer. Fridge never cooled at all. I texted him asking him to refund atleast half the money or we would go to the police, he refused and gave a rude response. So I filed a complaint with the FTC. We also put a stop payment order on the check to him as he not only failed to diagnose, repair the fridge, but also billed us wrongly for the sensor & fan blade. After sometime, possibly worried that I could go to the police, he texted me back saying he will send me half the money (highly unlikely) but he wanted to come and get his fake fan motor back. We told him about the check stop payment and gave him some options to settle the matter reasonably which included us paying for the minimal service charge and letting him take his fake fan motor back that hadn’t helped fix the fridge anyway. We wanted to get it over with. Once he realized the check was frozen, he started threatening us via texts and calls. He didn’t bother to consider our options, nor talk about fixing the fridge. By this time it was certain that he was unwilling to cooperate or help. Throughout the process, he was dishonest and rude. He showed very little humility in wanting to help us and never really provided any repair service, diagnosis, or fix. I even reported him to Plano Police department. I wish we had read their reviews before calling them to save us all this hassle.
TERRIBLE COMPANY! They told me that I needed to be home from 9-1 and I confirmed my appointment with them and took off work the next day. They called me that morning twice within 30 minutes. Because I did not answer they told me that I had to reschedule my appointment since I was the first call. I then called them back 25 times within the next hour with the phone ringing once and going straight to voicemail. GE is the company that referenced this company. The only reason GE uses them is because they do not have any other dealers in the area. The office managers name is Beverly and when I actually did get a hold of her she hung up on me twice. I think she runs the company with her husband so that is why she believes she could treat me the way she did.
They "repaired" my dryer for $200 and it stopped working within a couple hours. I called and they came to repair it again and they charged me $35 to clean and then "repaired" it again and it stopped working within the next hour. I called to notify them and I was then told that if what they "fixed" wasn't the problem, the problem was something else and it would be $300 to repair. Later, I asked if there was any portion of the money I'd spent that could be refunded considering the fact that my dryer was never actually repaired and they failed to respond.
THIEFThis guy makes you pay upfront so he can order parts and then never returns to do the repair. Refuses to take my calls and owes me $538. I was an idiot to trust this liar.Also, the casual review from D'Anthony is someone from the company or a family member. NOT A REAL REVIEW.
WARNING! DO NOT USE THIS COMPANY! D'Wayne was a total con artist and a thief! He came to the house and did minimal work only to tell me he needed to order 3 parts for my refrigerator. I paid him upfront $490 for upcoming labor and parts. Days later after no contact, I called him to tell him to cancel the repair and we would go another route. I told him I would like a refund for the 321.61 I paid upfront for labor & parts. He said he would check to see if that's possible. Again, days later after no contact, I called him to see if he will be sending my money back. He said he would get around to sending us a certified check. WE STILL HAVE NEVER RECIEVED ANY MONEY!! I spoke to him again days later after no contact. He proceeded to tell me that I am bothering him and being a nuisance and to not call him again and then hung up on me. His work is shoddy, the customer service is atrocious and has stolen $321 of our money and will not give it back. PLEASE DO NOT USE THIS COMPANY!
Not alot to mention aqccept very informative, resourceful, honest, prompt and took care of the problem in which i called about. these guys are professional and very family oriented. Thanks for all your help guys
I believe that this is a new name for Anthony's Appliance in a vain attempt to convince the public that he is a legit business that is separate from his old business. See "Anthony's Appliance" allegedly in Fourney, TX
Jerry came over today to fix our Visio TV. He did a great job, was prompt, polite and even made suggestions to help us keep it from happening in the future. Nice guy.