I went to this store to pick up a TV they said was in stock and they did NOT have it in stock NONE of the TV's that they had on display on the floor were in stock in the store. I originally bought a TV from here and 9 days later it stopped working, they did not want to help me with a trade or even a store credit because i didn't have a box. I had been to several stores and still no help.
WARNING!!!! Be very cautious shopping and dining in Knox Village. They have a TOWING SCAM going in the area. A spotter sits in his car in the area and watches for naive shoppers who park in parking areas that are not clearly marked. They tow a number of vehicles down about 2 or 3 blocks and t…
I have been shopping at this location for years, and have never been disappointed. This location in Northpark has the best to offer as far as customer service. The employees at this location are at the top of their game!!!
I had appointment on Thursday afternoon at 130. Arrived at 1 and they turned me away Had to wait til 2 pm. There was 18 I counted employees in small groups. Talking laughing while customers stood around and wAited. Frustrating. My phone was broke manufacture issue. But I spent an hour…
12. Apple Stonebriar
I would have given a 5 on service-my genius bar employee was fabulous; my issue came with when i came to pick my computer up, which knocks off a star.I went in because the battery on my MacBook Pro died and I needed to get it replaced. I am always skeptical of the Apple Store because I know how…
14. Apple Automotive
A fantastic shop that gives you immediate attention whenever you drive up. I manage a fleet of mobile medical vans that are maintained and repaired at Apples Auto. There is nothing these guys can't handle. I always bring our worst problems to them and they always find the problem, and more impor…
These guys are on the ball! Replaced Samsung Galaxy Note 4 charge port in 2 hours & emailed notice to pick up. Fast Quick Efficient!!
They fixed my Iphone screen in less than 30 minutes while I waited , the waiting area is great , got TV's , free internet and even XBOX 360, wow!
I love macs, but honestly I don't have a ""mac budget"", I have a ""working student budget"". These people had some macs at affordable prices. All I really needed was a new Pro keyboard and heard they had some good stuff so I checked it out. They had entire mac systems, who else has that in th…
Brought laptop in for repair, mainly for virus removal & for clean-up of hard drive. He reviewed & gave a quote for price. I was pleased with how well laptop ran afterwards and was given tips on how to keep my laptop clean by running the proper virus scans.Very reasonable in price and …
I've been there several times and it is always the same so I finally decided to leave a review and decided after today's visit I'll never return to any fys location. Customer service (or lack thereof) is hands down the worst I've ever experienced. I've had employees turn and walk the other direction to avoid helping me/other customers. 2 customers were telling a cashier as I was walking out!! And if you're fortunate enough to actually find someone to ask a question they're usually rude/sarcastic/cynical/condescending/completely unprofessional...there are far to many options these days and I will be utilizing any and all of them for my business and home needs before I ever step foot in another Frys again!! And anyone that reads this and thinks it's untrue please go to any of their locations and see for yourself.
I have never felt compelled to write a review like this before but I have never in my life had such a negative experience with a company. The system had issues since day 1 which I had to call into maintenance over 6 times. Each time I had to call it in, I literally got anxiety because the CEO of the company is so aggressive and has screaming fits over the phone. Every time it was blamed on user error or wifi issues, the CEO never once took accountability. In all fairness, each time they sent out a technician or I spoke to someone in their accounting department, he or she was MORE than helpful and so polite. It is unfortunate to see such a great team working for such a disgruntled and unpredictable man. Every time I did have to talk to the CEO he started the phone call by telling me that he had no idea who I was and that he had never talked to me before. I would try to remind him of our previous conversations but he would interrupt and tell me he didn't have time for this before I could even finish. On multiple occasions he got mad at me for being on a payment plan that THEY had set me up on and told me that they don't typically have to deal with clients 'like me'. He elaborated by saying they typically work for people in 'mansions' that are able to make a one-time payment. I told him that his salesman had set me up on the payment plan to which he called me a liar until he got that salesman on the phone and the salesman confirmed my statement was true. All in all, they have a friendly staff with an okay product, but my dealings with their emotional and irrational CEO tainted the entire experience. Would not recommend.
Great Service Go check them out at their new location.2131 Oates Dr. #101 Dallas, Tx 75228Lots of computers to choose from
It seems like it's easier to buy than getting the service here. I waited for over an hour to get my iphone replaced but most of the staffs were helping ppl who wants to purchase the items. I understand that's how business works but please take care of all your customers includding the ones that needs a replacement!
Today was easy to understand why many are switching to Samsung. I was always loyal customer of Apple products like: computers, iPads, phones , watch etc ... for my whole family, but I see that the quality of their equipment and customer service has declined. I had an unusual situation, after visiting the apple store at north park mall, waiting for almost 1 hour and half and been informed by the kid technician that after following the instructions to update my phone 6 plus literally stopped working your touch screen function, even called one manager to try to convince me which coincidentally at the same time that my phone was doing the update there was a crash hardware, where I had to pay $ 300 to fix it. Sad to see a iPhone 6plus at perfect looks and condition just one year and few months paid off... no help no mercy pay $900 and take a fragile device inside your pocket They will send so many updates and crash your poor iphone . Feeling so frustrated with Apple !
Awesome store, located smack dab in the middle of the mall. Friendly staff and everything else you've come to love from any Apple Store.
This shop came to fix my big Hitachi TV, my picture was blurry and had lines in it. The guy took the front and back off and before I knew it the picture looked better than when I bought it!So I had him look at my new Westinghouse flat screen and he had that smart tv doing things I didn't know it would do.Then he said if I refer people to him he'll send me ten dollarsI like this shop they were so nice and reasonableJohn W
Had a bad experience from beginning to end. Waited in a long line to get help with my iPad. Waited even longer for my iPad to be reset and restored. I left after being assured that when the restore finished my problem would be resolved. Problem was not fixed. Also, waited a considerable amount of time to purchase a new iPod. Discovered today that Walmart is selling same iPod for $20 less. When I called the store, I was told that they could not credit me for the difference if I did not come in the store, but they "probably could price match" if I came in. I will go in to return the iPod and purchase it from another more customer focused retailer. Pretty sad when Walmart offers a better customer experience than the Apple Store.
Someone came to look at 2 TV's for me and he was very nice and honest. He said my 2 year old Sharp TV had a bad panel and he contacted Sharp on my behalf and I was able to get a new 70" TV for only $300 from Sharp thanks to Robert's help.The 2nd TV he fixed at a very reasonable cost