Unique Air Heating & Cooling
1511 Lauren Alexis Ct, Dallas, NC 28034
|Mon - Sun:|
The owner Mike was able to come into our house and diagnose a complex environment problem that was causing our heater to run continuously. (This problem was not solved by several other HVAC contractors) During Mike's analysis, he performed the standard maintenance routines to validate the HVAC unit was operating properly. From there, he looked into what other conditions existed into the house that were causing the unit to not sufficiently heat the house. After a thorough analysis, he was able to then install the home air quality devices onto our existing HVAC unit to dramatically improve our indoor air quality. With these additional components, we have been able to control our indoor humidity and provide fresh air ventilation automatically. All of this was set up on an internet capable control module so we can control the entire system from a smartphone. As a result, the HVAC does not run continuously to heat the house, and now operates very efficiently.
Mike has been incredibly responsive in the time that we have worked with him. He has responded to calls, email, and texts very quickly. His initial service call was on a Sunday afternoon and we have also completed a facetime conversation as part of the diagnosis. After the initial installation, we had an issue with the equipment itself. Mike quickly responded, worked with his supplier, and they resolved the issues through the product warranty in the matter of a day. Through the entire process, he has taken a lot of time to completely explain to me what was happening and provided detailed recommendations. His level of customer service, responsiveness, and communication has been outstanding.
I would definitely recommend Mike and Unique Air for HVAC and home comfort systems.
OMG!! This is the best service I have ever had!! These guys are very nice, respectful, and helpful. They got my family and me heat again, and quicker than anyone else we have tried. We will definitely be calling them if we ever have another problem!
Here at Unique Air, we would like to thank you for the positive feedback. We are happy you had a great experience without our company, and look forward to taking care of your home comfort needs in the near future. Thanks Again, Unique Air, LLC