First, I have never left a BAD review until NOW. Their customer service is the worst! Don't get suckered. It's not worth it unless you like not having your trash picked up multiple times. No one ever answers the phone! One time when they didn't pick up my trash, I called off and on for a whole day trying to get a hold of someone and there wasn't even a voicemail system active to leave a message! This week, they missed picking up my trash. No call, no email to update us. We left it out thinking they would come Tuesday. But they didn't! After my husband and I left several messages finally saying we want to cancel our service and to pick up their can asap, we got a call back. First ever! The voice mails were RUDE, UNPROFESSIONAL, and they YELLED at us! They have no concept of customer service! Troy, registered with the state as CFO, stated that they were short staffed and had no money to hire anyone. Excuse after excuse was left on the messages. That's not our problem! This was the last straw. We should have dropped them a while ago when we noticed the trash person throwing our recycle bin bags into the regular trash area instead of a special recycle area. They did this week after week and finally we asked for them to pick up their bin (which took weeks) and we wouldn't be recycling with them anymore. Because THEY WERE NOT TRULY RECYCLING. Now, I found out they CHARGE Extra for their PRETEND Recycling. False Advertising and Misrepresentation of Services!! This trash company WILL cost you time, cause you A LOT of frustration, and PLEASE do not support a business that has a 1 star rating! Not just from me but from several others! They never call or communicate if they forget to pick up your trash! They may be cheap BUT YOU get what you pay for! There should be regulations and licenses to insure trash companies provide services customers have paid for! This mom and pop operation doesn't even have an office you can go too! They are a JOKE!
9. AW Waste
Serving the Dallas Area.
From Business: Trash Container Rental, Dumpster Rental, Waste Management, Advanced Disposal Services, Port-O-Let, Porta Potty, Construction Dumpster, Roll Off Containers, and Ro…
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
The last service from Mableton quit on me, they had the best rates for the 3 month period, then i guess they sold my service to Will's, same price. Difficulty contacting them, need more people answering the phones, and they changed my pick up day from wednesday to either Thursday or Fridays, nobody contacted me or my neighbors about the change. This is the best price in town that i could locate. 45$ for 3 months, everybody else is 60$
The sanitation truck missed my pickup last week (Monday) . I called and was promised that a pickup will resume either Tuesday or Wednesday. I called on Friday and was promised a pickup on Monday. A week later, still no pick up. I pay yearly on Jan 1st.
The best service I have ever had in the state of Georgia. Dependable, extremely friendly and they really care. The container was delivered when promised and the pricing is awesome!Can't go wrong with Wills!