Withlacoochee River Electric Co-Op IncAdd to Favorites
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Phone: (352) 567-4376
Fax: (352) 521-5971
TollFree: (844) 209-7166
Withlacoochee River Electric Cooperative, Inc
This is the worst public service company on the planet. We are winter residents and this company deals with you in a lackadaisical manner suggesting that they assume it is easy for you to just come over and turn your power on after they interrupt it for you. They run the customer service department with people who are very disrespectful, sarcastic, and quite frankly antagonistic to part-time residents. I have lived in the area personally for the last six months and mist people I have come in contact with year round and part time alike have a horror story to tell about how customer service is handled. We bought a home last year. The closing went in once we returned back home. We wanted the AC left on in the house to prevent mold. So we contacted Withlacoochee to ensure that the old account would end and our account would begin seem leaky so the electric would remain on. They assured me that this would be the way it would work. They collected my deposit and said it would be scheduled. When I did not receive a bill within a month, I contacted them. Oops, we made an error and turned the power off. I said well, I need it turned on. They said no problem we have all your customer info and your account all set up, we just don't know what happened that you were shut off. We will go right out and turn it back on, but we will have to shut your power to the house off and you can make arrangements for someone to come by and turn it on, it is simple. We just can't have liability if something happening in the house do we don't turn the power on. I said that is ridiculous, I live in Pa and can't just have someone turn the power in and can't just drive there 1400 miles to do so. They act like you are an idiot for your concerns. They don't Ed organize that if someone duddenly removed all the winter residents from Florida, their position might be eliminated. So now we had to pay $300 for repairs to our new AC unit because they shut off the power. Well you could get a power surge protector and then you are covered. The surge suppressor covers only a few things that the home owner has in their home, but we aren't paying for more AC repairs, so we are going for that. The problem is it takes moths for them to install it. So in the interim we must leave Florida. Same scenario they have to turn the power off to the house. So now I guess via telepathy I turn the power back on from PA. It seems toe they should have some system in and besides the sort about your luck scenario, especially since they can't perform services at the request of the customer who pays them. It us ridiculous to me that they can't give you a time and date for them to come, so that you can have someone at your home to turn the power on, but rudiculouy that it what they suggest. I can't hire find one to live in the the house for a few days in anticipation of the visit, so they will be there while the workman us there. The whole thing is crazy. You get laughed at and ridiculed god your concerns, you get told you are being silly, you get cut off. Their customer service is below the worst, and not worth all the savings this company claims to pass on to the customer. I am still waiting for my rebate! In PA where I can choose my power company, I have 5-6 companies sending out offers for me to choose from. I get FREE power every Saturday as a result and I don't get treated like crap by the customer service "experts". FLORIDA NEEDS ENERGY CHOICE FOR ELECTRIC POWER, people need to have the choice to vote for their favorite provider by taking their business to companies that respect them as people and don't punish them for being able to have s home in two states for the "convenience" of not having to deal with winter. Some of us don't do it for our convenience, we do it because of our health...
Worst customer service EVER. I just called to post a deposit for my daughter's new place and was put on hold for 25 minutes and then disconnected. In more than 2 years of service with them myself, I had the power off once for paying late and now they refuse to pay my Capital Credits. Trina is right .... they have a Monopoly and they abuse it! Who can live without their electric?? They control a resource we all need and are heartless and cold with the way they handle it.
Poor customer service, train your staff to help an upset customer instead of talking down to them. Someday they may fall on hard times, and no one like to be treated poorly. Mailing a cancellation notice the day after a bill is due is crazy. Monopoly, we have no choice but to pay and pay and pay some more.
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