Horrible management, when an incident happened i got falsely accused, I politely asked her to prove it and she said that she didn't need to that she knew it was me and she told me i was interrupting her store and asked me to leave while having no evidence that it was me. Horrible way of handing a problem.
12633 Fm 1960 Rd WHouston, TX 77065
From Business: RadioShack Corporation is one of the Nation's most experienced and trusted consumer electronics specialty retailers. Operating from convenient and comfortable neighborhood and mall locations, RadioShack stores deliver personalized product and service solutions within a few short minutes of where most Americans either live …
I went to this store late one night to get a pair of cheap ear bud headphones. Upon entering the store I was asked twice if I needed help which was good. However after telling the sales associate what I was looking for he began to harass me for answers. He even went as low as to call the police …
I went to best buy and after talking around for 15 min's or so just trying to get someone to assist me with a turbo tax question , I took decided to go to the geek squad and ask a very exact question " will this version allow me to file an unfiled tax report from the previous year" And the answer was yes absolutely ... so I purchased it and brought it home and found out that it doesn't . I go back to the store and they told me sorry.. id either have to exchange it for a similar product or contact the manufacturer and have them mail out a check. At that point me being a regular customer a little ticked off and said " BS " .. that when the a** wipe that someone made a manager got a little sh**ty . Told him where he could place his turbo tax and even left him the receipt ...maybe me can return it and buy himself some customer service training with it ... terrible experience ... IF YOU TELL SOMEONE THAT SOMETHING WORKS AND IT DOESNT .. BE A CLASSY BUSINESS AND STAND MY YOUR MISTAKE
I have had a recent terrible most unfriendly experience buying a TV and laptop at best buy Cypress. The purchase was charged to my best buy card. A week later, Amazon had the TV dropped significantly in price so I took my receipts in to Best buy for a price match. The staff was very unfriendly; apparently didn't like to reduce the overly price TV. Secondly, the rep who was TRYING to do a price match knew nothing ... He called in several ppl and after a cumbersome 40 min, the price match was done. Guess what I had received a 36 months no interest on purchase but after the price match, my TV and laptop was put on 36 months but warranty was NOT. I am glad I got that information by calling the credit card company ... All in all they messed up the transaction so bad that I ended up with 10 different receipts for my purchase. I have gone to the store and called them several times but all they have to say is "we apologize but please call 1888 best buy" 1888 best buy don't have reps that know any thing and they transferred back to the store. Now I am stuck with paying warranty (double charged) upfront :(I have never had such a bad customer service experience at any store. It is ridiculous how they can run a business with a bunch of morons.Beware if you are buying any thing on best buy card.