Texas Furniture Hut
23922 Northwest Fwy, Cypress, TX 77429
Phone: (281) 205-9080
Phone: (281) 304-2422
Phone: (832) 653-2350
Phone: (281) 668-7885
Primary Phone: (832) 653-2350
TollFree: (877) 898-1970
Texas Furniture Hut-Outlet
Parking: Lot, Private
Bike Parking: No
No coupons available
Be the first to add a photo!
WARNING! PLEASE READ BEFORE PURCHASING ANYTHING FROM THIS STORE!
I wanted to let everyone know our experience with Texas Furniture Hut. First off, we ended up spending over $11,000 furnishing our home after Hurricane Harvey. After my family and I walked in, the sales representative was friendly, met us at the door and we did receive personalized attention. He told us that 100% customer satisfaction is the most important about the store and they would do whatever it took to make us satisfied. This was true until they took our money and then the entire experience changed.
We purchased specifically a dining room table which we initially thought would be a great fit for our boys, especially considering one of them is autistic. However, once the table arrived and we noticed how much difficulty he was having sitting at the table and ended up busting his chin on it. We called the company the day of delivery about this as well as the next two days to see if we could work something out. We offered to exchange the table and even offered to bring it up to the store ourselves and pay the restocking fee. However, they did not care. They did not even ask how our son was doing after that and just wanted to make sure we knew they did not take furniture back. When I referenced the 100% customer satisfaction (that is also stated on their website) it was ignored.
We also purchased a TV stand that had a warped door that would not shut. Upon delivery, the delivery team (who were great) even noted that this piece needs to be returned and they would let the store know so we wouldn’t have to worry about it. We not only had to file a claim, but send in pictures showing the door was not shutting correctly.
This place only cares about the bottom line. They do not care about you as the customer, only making the sale. I was initially excited we found this place, and now telling everyone I know to please do not shop here.
We bought 3 leather flexsteel couches from TFH a year ago. Since then we moved to AZ and came across some difficulties with the mechanisms. Luckily we had bought the protection plan so that I could get them repaired. I will say I was not having very good luck with Montage Furniture Services who held the policy as they gave me a hard time fulfilling their obligation, in fact they decided they were going to drop my plan and reimburse me retroactively. I then got on the horn with Tariq our salesman from TFH and explained the situation. I must say he went above and beyond the call to make the situation right. He worked diligently to find a place here in AZ to send the mechanisms to and also got our plan restored. It's comforting to know that there are still stores out there that stand behind their name and promise. Thank you so much Tariq!
Nice and clean store with good selection and great prices, i went there looking for a sectional for my new home in Cypress and i saw one which is made by Broyhill and it fit my needs perfectly. Shopped around online and the same sectional at Gallery came out 500 more so the choice was obvious. They also had 18 month financing which clinched the deal and i bought that piece. got delivery next Saturday and its way cheaper at 49 bucks. Happy with the experience and will go back there again
We were planing on custome build an entertainment center in our new home which was going to cost us aprx. $8000. I stopped by TFH since I pass that store on my way to work and back everyday just out of curiosity. I was impressed with their quality and prices. A beautiful massive wall unit grabbed my eyes that really fit my needs, salesman explained to me how is it made who is made by and they got the best price on that particular collection. It really had a very good price on it a lot less than what I was gonna pay for having one built. But I was not ready to buy yet. I went home spoke with my wife showed it to her on their web site. She liked a lot too. shopped it on line to compare prices we were shocked how much of a low price TFH hut offering that unite for. Next day my wife and I went back there and got it, they deliver it the same day, it looked so awesome. We are so pleased with our experience at TFH.
Special thanks to our salesman "Tariq Shboul"
I bought a Legacy bedroom with a Stearns & Foster mattress for my new home in Cypress. The quality of the furniture is great and I have never slept better. I love my new mattress. Prices were great too. My salesman was very helpful in choosing the right mattress. He was very well informed. I would recommend this place to anyone.
I had a great time buying furniture for my new home in Galveston at this store. They had good quality at affordable prices and they had it available for immediate delivery to my new beach house in Galveston. I bought three bedrooms the living room and a dinnette set. I saved a lot of money and got better quality than the chain stores I went to. I will be back to buy more for my home in town.
while the quality and prices are good they employ deceptive sales tactics. We specifically told the salesman that we were looking for dining room furniture with a counter "long" counter height table. The salesman showed us the perfect table, except it was table height and not counter height. But he said he could order the same exact table in counter height. $4200 later they delivered a much shorter version of the table in counter height. At this point the salesman and the store manager / owner were rude, arrogant and unwilling to help. .Don't waste your time or money on this establishment.