In mybook® Travel Collection (edit)

Added to your travel collection.
Removed from mybook!

We took this business out of your travel collection.

Hours

Regular Hours

SunClosed

Extra Phones

Fax: (281) 397-7698

TollFree: (877) 826-8782

TollFree: (800) 654-4173

Toll Free: (877) 826-8782

Brands
Car Rental Car Rentals Rent A Car Car Rental Near Me Rental Car Rental Cars Suv Rental Luxury Car Rentals
Payment method
discover, master card, visa, amex, diners club, company card
Neighborhoods
Cypress, Spring Cypress Center
AKA

Hertz Local Edition

Hertz Rent-A-Car

Categories
Car Rental, Truck Rental

COUPONS & DEALS

No coupons available

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

debyj117

12/17/2012

Overall
Deplorable customer service! T...

Deplorable customer service! THE worst customer service ever! I only rented a car from them because another insured driver damaged my car & his insurance company paid for the rental. They were SO disorganized & did not care about taking care of the customer. The worst of it all was that I was billed about a week after I returned the car. However Stephaine, the girl behind the counter, NEVER took ownership of her billing error. I eventually had to dispute the charge through my bank over a month later, because the credit never was issued as promised. This was also after having the manager from the Woodlands location get involved to try and resolve my issue. She too dropped the ball with following up and had limited customer service skills as well. The ONLY decent employee at the Cypress location is the older gentleman, Jim, who cleans the cars. He was the ONLY employee who was dedicated to true customer service.

Feedback