Cheddar's Scratch Kitchen
23948 Northwest Fwy, Cypress, TX 77429
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Food Poisoning. Came in and sat at the bar. I ordered food to go but decided to take a bite. I didn't even get 30 minutes down the road and had to pull over to leave a not so present surprise at a hotel. I called the manager to let him know of what happens. He responds with a light apology and says he will have a conversation with the staff. Um sir you need to do more than that like I don't know.. investigate the food being used for example. Customers beware. It will be interesting to see the Health department reports. Can you imagine if I ate the whole meal? I would probably be on a hospital bed now. I'm throwing this food out. I'm literally disgusted by money going to waste here and the inadequate response I received. From the quality and lightness of the manager's response, I seriously doubt anything will be done.
The dining experience lacked to be desired, slow service, the food was just OK.
But in the meantime, our SUV was parked in the front parking lot, facing the highway, about 50-60 ft from front door and you guessed it, someone broke into the vehicle by smashing the front passenger window, damaging the vehicle along with stealing my Radar detector.
Now, if this was an isolated incident, I may not have given it too much thought, but my understanding from the deputy sheriff of which I called to investigate and file a report, and the reatuarant manager stated that this was not the only or isolated incident. This location has been opened since May of this year and this has been the 5th incident to date. The officer and the manager both confirmed this information. The officer also stated that no security personnel protects or walks the site, nor are there surveillance cameras. Again, confirmed by the manager.
Apparently, these incidents have been reported to higher management, however to no avail or attempts to protect the patrons of this very popular restaurant. My question is, WHY?
Both my wife and I are very upset by the event and believe that if we had stepped out minutes sooner, we may have been attacked, injured or worse.
Five incidents, a trend makes and a very serious and aggressive investigate should be immediately conducted. Only broken glass, damaged vehicle and loss property in today's event, but next time could be an attack, bodily harm, assault or worse.
Maybe someone should stay in the car to protect your stuff while the rest of your party, enjoys a lackluster dining experience.
Opening day wasn't the best experience but we will probably return after a few months of them being open as today was opening day. Food was great , waitress was nice, however she forgot to put our order in. Had it not been for her forgetting our order I would of rated 5 stars. Will re-rate after our next visit.....hopefully we will have a little better experience.