I went to this salon when I moved to Cuyahoga Falls and got the worst manicure of my life. Within days the acrylic was lifting and there was fungus starting. When I contacted them about the problem they were terribly rude to me. I would never go back to this salon and would discourage anybody else from going there.
I gave a 5 star review previously — see above. I referred many people here. I brought my daughter and friend for services. I bought gift certificates here as Birthday and Christmas gifts. Tonight I am so disappointed. I was a walk-in and they said they could take me. As the technician was getting started they pulled her off of me to assign her to a customer who had arrived later than me but had an appointment. I found this to be rude since my feet were already soaking, but even more rude that no communication was given to me. 20 minutes passed before the scheduler walked by. I asked what was up. She said her manager was going to take me. Afternoon 40 minutes with my feet in now cold water, i walked out. No apologies. No explanations. No ‘it will be ten more minutes’. Nothing. (I did have a nice 45 minute massage in the chair, though). I am disappointed — every one has an off night but communication helps!
One time I went to get a shellac manicure and it lasted one week. Manager agreed for it to be re-done and it lasted two weeks. Next time I went two of my nails were chipped and asked for polish change. Another manager told me to come back another day...they are busy when other nail salon will fit you in. Manager did not care at all about concern.
I had a mani, pedi and eyebrow wax. The staff was very professional. The atmosphere was relaxing and soothing. The place was so clean. This is my new go-to place!
Worst nail salon EVER! My nails are all crooked and he didn't apply a primer for the gel. My glitter nail is partially covered and he cut my cuticle open. When I complained, he just laughed and smiled like he didn't understand a word I said! Horrible! NEVER NEVER EVER going there again!!
Worst mani ever. I had requested Michelle but Annette took me instead. Little attention to cuticles, which is a real problem for me. In hindsight, I shouldn't have paid! I will not go back.
Shame on this business. An employee left a lid unscrewed and polish spilled all over my wife. They blamed her for it and charged her fully all while apologizing profusely. When I call back and spoke to the owner she blamed my wife. Spend your money somewhere else.
Professional and does a great job! Prices are responsible too
Us nails is close 2 my house &I have children my schedule is hard to accommodate. I know I can be picky about my nails so I stick with the people I like I had been going there for quite some time actually pretty close to a regular I brought them numerous amounts of business as well but it saddens me that they could be so rude on more than one occasion but I went back because of the convenience and their price was low I do not like being talked about in front of just because you're speaking another language doesn't mean I don't know when it's directed towards me. The owner Pam does the worst nails ever!!! I don't have her do them cause I don't like her work I was waiting 4 Michelle then after 45min even tho pam said 10 min wate michelle started doing some1 else's nails I asked what about me pam said they had been waiting it was 2 young girls wanting a little bit of nail art so I decide 2 wait 4 Michelle still cause it had already been so long what was 10 more min pam said I'll do ur nails I said no thanks ill Waite 4 Michelle the as soon as the girls were done a lady walks in pam has her come back and sit in michelle station I said pam I thought I was next she said ya ya u after her apt.i said y didn't u tell me she had an appointment pam said sit I do ur nails I said no pam I wanted michelle if u would of said it was 2 hrs I would of left and came back she started yelling at me that she didn't no what I wanted or y I was being so difficult see offered 2 do my nails but I won't let her what do I want so I was forced 2 tell her I don't like how she does nails that's y I wanted michelle she was yelling at me in front of all these people one costumer chimed in that I was rude 2 tell pam I didn't like how she did nails. Then I got really mad cause I was embarrassed and I said she was the one being rude yelling at me after making me wait for over an hour so Pamgrabbed the phone and said she was going to call the police on me cuz I was starting trouble so I left and I shall never return
Completely ripped me off with over priced work and hidden up sales on nails. Also, did a crappy job because they were in such a rush. The very next day my nails were chipping. My friend got a full set of nails put on with intricate designs, I kept my natural nails and they cost the exact same!! I wish someone would have warned me before going here that is why I am giving my review. After the fact, I found out they do this to many people. They don't care about having you as a loyal customer at all. Definitely not worth it.