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General Info
With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlett-Packard. It also offers home appliances, including washing machines, dryers, dishwashers, microwaves and refrigerators. Best Buy provides various shipping and delivery options. The company operates more than 700 stores and maintains a location in Cuyahoga Falls, Ohio.
Extra Phones

Phone: (330) 928-5410

TollFree: (877) 211-9810

Brands
Boston Acoustics, Klipsch, apple, at&t, ipad, iphone, refrigerators, samsung, sprint, verizon
Payment method
all major credit cards
Categories
Other Information

Parking: Lot, Private

Bike Parking: Yes

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Reviews

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mr.gonzo

12/18/2009

Overall
People need to know how things work

I work for Best Buy in the Geek Squad. People need to understand that most of the repairs that can be done within the precinct itself are done within 3-5 days. This is a standard that corporate holds us to. Also you need to understand that Best Buy is a very large chain. We deal with a lot of units at any given time. It's not like your local computer store which does not get as much business so they have time to really focus on your individual issue. Another point I would like to make is Geek Squad City works independently from the in-store precinct. A lot of the times that are slow and they do send units back with the same issue it went out for. This frustrates us Agents as much as it does the customer due to the fact that we then have to take the verbal beating the customer feels we so justly deserve. I'm not going to deny that mistakes are made but like I said we deal with a lot of units and its hard to be perfect every time.

amysds

10/01/2008

Provided by Citysearch
Overall
Best Buy - not good

I have had the worst experiences with Best Buys in general - not specifically Cuy Falls. Though I should note that this time is the most frustrating for me.

I bought a laptop in 2006 and had problems with it almost immediatly, luckily I bought the warranty. My problem is the length of time they take to fix problems, and returning my laptop with further damage or the original problem not addressed. (Mayfield Best Buy)
That computer after having to send it out to Geek HQ to be fixed FOUR times was junked out. They replaced it with a computer that was $200 cheaper than my original. (Mentor Best Buy) I went to Mentor because of the poor service in Mayfield and they are the ones I got my replacement from - the guy told me it was a much better computer and it had everything my first one did.
It didn't - I found out too late that the replacement only had 90 trial version software on it and the Corporate office said it wasn't their responsibility to match software with my original computer. No matter that I was told it was on there!
I'm having problems with my new laptop and went to the Cuy Falls Best Buy since I've moved. It had wireless card and DVD problems. It was gone over 2 weeks, they sent it back after replacing the hard drive. I turned it on in the store (I've learned) and the wireless card and DVD player STILL didn't work. They sent it out and escalated it (for all that does) and my laptop has been in Best Buys hands for 37 days, today. A ridiculous amount of time! The online customer support person is nice but my laptop is still out.
I have to recommend to everyone I know to never make a major purchase at Best Buy.
P.S. I wanted to put NO STARS but it wouldn't let me.

Details

Phone: (888) 229-3770

Address: 445 Howe Ave, Cuyahoga Falls, OH 44221

Website: https://stores.bestbuy.com/oh/cuyahoga-falls/445-howe-ave-278.html/?ref=NS&loc=ns100

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