I am sorely disappointed with the work and service. I requested replacement of the heel taps on a pair of nude shoes that had beige soles and taps. At pickup I discovered the repair was made with a pair of black taps that did not match the shoes and detracted from the shoes appearance. I tried to brainstorm for the owner ways he could fix the problem including painting the taps. However, that was poorly done also and the paint came off in minutes. I called to inform the owner that the solution didn’t work and he advised me he would order the right color if I “paid him a lot of money” because he said they have to be purchased in a lot and he thought I should incur the cost for his work materials that would be used on other customers. I ended with suggesting that he remove the taps and I go somewhere else that has the proper materials and he advised me that he could do that but he wasn’t going to give any refund because he already wasted his time. When I mentioned that perhaps this could have been avoided by notifying me before the repair was done that he didn’t have the same color and giving me the opportunity to go elsewhere, he hung up on me. So now I need to go and pay someone else to do it over correctly and just wanted to warn anyone else of the poor workmanship and even worse customer service. I suggest going somewhere that your business will be appreciated and earned. We all work hard for our money and have a choice on where we do business.
I forgot to drop off shirts 2 days in a row. I called at 6:30 pm and asked the shop hours. Steve, the owner, had answered and told me he would stay open until I got there, which would be 15 minutes. He also reminded me to drive carefully! He was so gracious and kind. I have always received great service and they certainly do a fantastic job on my husband's shirts! They have earned my business for good!
Worst dry cleaning experience. Took my white coat in to be dry cleaned with minimal staining on it. It was returned with more stains on it that it originally had with a note saying that they couldn't get the stains out. They even moved the lapel to hide a stain of most likely coffee on it. Funny thing is, is that I don't drink coffee in my white coat. Very rude staff as well who gave me lip about not being able to find my coat when I came in to pick it up.